Postage & Shipping
All items are sent by Royal Mail unless otherwise stated. We post as soon as payment is received Monday - Friday, we do not post over the weekend or public/bank holidays. We always email you to confirm when payment has been received and when your item has been dispatched.
MULTIPLE PURCHASES/ COMBINED SHIPPING
If you have purchased more than one item from us. We will combine your purchases and offer a discount on postage providing they are not large heavy items which we will need to pack separately.We allow purchases to be combined for a maximum period of 7 DAYS.
HOW ITEMS ARE PACKED
We always ensure packages are sent out securely and in bubble or board backed envelopes with a return address if your parcel should be undelivered. If necessary we also wrap with extra bubble wrap to make sure that your item arrives in the condition it was sent out.
IF YOUR ITEM IS DAMAGED
If you receive your item damaged then you must make a claim through the Royal Mail or if you are an International customer through your own Postal Service. Please make sure you keep the packaging it was delivered in.
Return Policy
Returns accepted*, no questions asked!
Any item* purchased using the Buy it Now option may be returned for a refund for any reason within 7 days of receipt of item.
Terms and Conditions
- Item must be returned within 7 days of receipt of item.
- Original shipping charge will not be refunded.
- Return shipping must be pre-paid by customer.
- A 10% restocking fee will be charged.
- Item must be in new condition.
- Please email and let us know you are returning the item.
- Include original packing list or the item number and your email address with the item.
- *All sales are final on Auction style listings.
FEEDBACK
As soon as we have received positive feedback from the buyer, our eBay system will automatically leave positive feedback against the buyers ID. We like to ensure that our customers are 100% happy when buying from Mulberry Silks prior to leaving feedback for them.
If you have any problems or queries, email us first BEFORE leaving negative feedback and we will do our best to sort it for yo
u.
Non-Paying Bidders Will have non paying alert filed and negative feedback left.
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