Cancellation
I comply with the UK distance selling regulations; you have the right to cancel part or whole of your order and return it within 7 days. Please email me prior to any returns so that I know to expect it. If your parcel has already been dispatched then the parcel must be returned unopened within 7 days for a refund, I do not refund initial postal costs nor those incurred by you in the return of the parcel. If your parcel has been opened and contains items covered under our hygiene policy then you will not be issued with a refund
Damaged/faulty items
All items are inspected personally by myself prior to dispatch so it is extremely unlikely that you will be sent faulty goods. In the unlikely event that you do receive a damaged/faulty item please email me first then return it within 7 days for a free of charge replacement, if a replacement is not available I will refund your money including reasonable P&P costs in full. Please obtain a free certificate of posting from the post office to cover you in the event of the parcel being lost during its return
Exchanges & Refunds
Please choose your size carefully as P&P costs are not refundable, if in any doubt please email me for advice. If for any reason you are not satisfied with your purchase, please return the item(s) in their original condition and unworn/unwashed with the tags attached within 7 days and I will be happy to exchange or issue a refund. Shoes/boots must be returned well packed in their original shoe/boot box, please do not attach any parcel tape directly to the box.
N.B. Items covered in the following hygiene policy cannot be returned (please do not ask as our refusal may offend):-
Hygiene Policy
Please note! I do not refund on any of the following items for reasons of hygiene. Briefs, knickers, thongs, panties, basque sets, teddys/bodystockings or other 'below waist' items, or any other sets include them. Adult playsuits/uniforms are not refundable or exchangeable. Items of hosiery cannot be returned once the individual packet has been opened. Please do not ask to exchange any of the afore mentioned items as a refusal can offend, we do not make any exceptions to this policy. This policy also gives peace of mind to customers with the assurance that intimate items of lingerie and playsuits etc, can be purchased knowing that the items have not been sent out to any other customers beforehand.
Please Note!
I do not refund/exchange items purchased via auction unless the item is found to be faulty - all items are inspected prior to dispatch
Please do not attempt to return items as 'faulty' when you have damaged them by trying to force on something that is too small. If I suspect this is the case you will not be refunded
I make every effort to ensure that the colour of the item in the photograph is as accurate as possible. However your computer monitor may be calibrated differently to mine and you may receive a very slight difference in shade to what appears on your monitor
When returning items please email me first for return instructions, when emailing, please always quote your eBay user I.D. and the item number of the item to be returned.
Please note! I do not refund the initial P&P costs, or the cost of you returning the item, unless the item is faulty
I take great care packaging my items correctly for you, please ensure you do the same for me with any returns.
) 
