Returns

At Be My Bear we try very hard to keep our customers satisfied and have a full returns policy. If for any reason you have over-ordered and wish to return any items, we will be more than happy to give you a full refund as long as the items are unopened and in a re-saleable condition. We regret that we cannot accept returns if:

• The product has been personalised.
• The packaging or any of the individual components are missing, opened or damaged.

We advise you to send any unwanted items by recorded delivery.

If the product you have ordered is faulty you have 30 days in which to return it. Please obtain a proof of postage costs so we can reimburse you the full amount.

If an item is damaged in transit please contact us.