| - Nokia accredited Service Centre FAQ
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| We have reduced our postage and packing costs. Pay only 25p additional p&p for keypads if bought and paid for in one transaction. Post and packaging includes not only the Royal Mail postage rate, but also packaging & handling costs. Items are sent with full insurance, unless stated otherwise. International insurance is £3.50 up to £30 value, on top of the standard airmail tariff.
Our costs include a small charge for administration. Many large mail order companies charge a minimum £5 handling/delivery charge unless you spend over £25. We do try to be fair and reasonable by keeping costs low.
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|  | | Frequently Asked Questions | | | Q:What is your return policy? | | | A:We offer FULL MONEY BACK GUARANTEE. If the mistake is ours or in the unlikely event of a fault, we will refund in full, including postage, or replace the item. If you return the faulty item, we will also refund the return postage.
If it is due to a buyers mistake the buyer pays the return, recorded postage. | | Q:Do you combine shipping? | | | A:Yes, we only charge 50p per additional item (£1 for international signed for post) Buyer can either request an invoice, or make the adjustment themselves. The 50p P&P applies to the cheapest P&P cost of the multiple items. xxx STOP PRESS xxx keypads bought as an additional item now shipped for just an extra 25p p&p. | | Q:When can I expect my order to arrive? | | | A:Most items are posted the same working day. There is no post at weekends or Bank Holidays, and cut off for same day dispatch is 12.30pm.
Recorded post is usually delivered next working day,International signed for takes between 3-7 working days,and Airmail 5-10 working days, depending on destination. | | Q:How much is the Shipping and Handling Charge? | | | A:Shipping & Handling is £2.75 for 1st class recorded delivery (insured up to £32) UK only. | | Q:Do you ship internationally? | | | A:Yes. We send all items International Signed For Prices as above. WE WILL NOT SEND ITEMS ABROAD WITHOUT INSURANCE DUE TO HIGH LOSSES (with the exception of keypads) | | Q:Are your covers 100% GENUINE & UNUSED? | | | A:Yes, we are a NOKIA ACCREDITED SERVICE CENTRE. Look at our feedback. We ONLY sell NOKIA, and ONLY sell GENUINE, BRAND NEW ACCESSORIES. |
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