Payment & Postage Items are despatched normally within 1 working day of payment. UK Postage is normally via Royal Mail Recorded Delivery which requires a signature. Please note, items which are uncollected & returned to us will incur a further postage charge. Mail normally takes 5-7 working days, but please allow up to 14 days for delivery, especially at busy periods, Exchanges/Refunds Please contact us in the first instance if you are not 100% happy with your item, before leaving feedback, as any issue you may have can be easily resolved. We are pleased to offer a no quibble full refund/exchange.