 |
| Q:What do you charge for shipping postcards overseas? |
|
| A:Find the price of shipping one card to Europe then for each additional card add 7p.
For shipping to the rest of the world find the price of shipping one postcard, then add 13p for each additional card. |
| Q:Do you combine shipping on postcards to the UK? |
|
| A:Second class shipping is £1.04 for 1-3 cards, £1.21 for 4-6 cards, £1.40 for 7+ cards. Occasionally we can add more cards without exceeding Royal Mail's charges, which is why you should wait for our combined invoice - if you have bought more than one item. |
| Q:Asking for more details |
|
| A:We are happy to give you more information, but if you require a scan you must send us your e-mail address. This is because eBay's messaging service will not accept attachments. We ignore ridiculuous requests - like the one which asked us to send details of all messages on the backs of nine postcards - priced at £1.00 the lot! |
| Q:What happens if the parcel fails to arrive? |
|
| A:After 14 working days, write to us (pen & ink variety) and we will refund your payment. We will then use your letter to make a claim against Royal mail and try to get our money back! |
| Q:What is your return policy? |
|
| A:If we mis-describe an item please return it within 14 days for a full refund.
Alternatively, tell us what you think it is worth and if we agree, we will refund the difference. |
| Q:Do you combine shipping for items of ephemera? |
|
| A:Yes! You can add as many items of ephemera as you like and pay shipping just for one. |
| Q:When can I expect my order to arrive? |
|
| A:Under normal conditions (not Xmas) we will process your order within 2 days. |
| Q:How much is the Shipping and Handling Charge? |
|
| A:Shipping and handling depend upon the weight & size of the item and its destination, so costs vary considerably. However, every one of our listings contains the information for shipping that item to anywhere in the world. |
| Q:Do you ship internationally? |
|
| A:We ship to the world. |
| Q:What do I do if my parcel fails to arrive? |
|
| A:Allow 14 working days, then if it still has not arrived, write to us (pen & ink variety) and we will refund your payment in full.
We will then use your letter and pursue Royal Mail in an attempt to recover our loss. |
| Q:Am I insured and what does it cost? |
|
| A:We offer free insurance, but if you really want the item you should choose recorded delivery. |
| Q:Can I make an offer on a shop item? |
|
| A:Only if we are inviting offers for that item.
We don't know the real value of many of the items we sell, but every two months we reduce the price of those that have not sold and eventually they all sell. |
| Q:Can I make an offer on an auction item? |
|
| A:Only if it has less than 5 days to go and has attracted NO bids. If we like your offer we will add a "Buy-it-Now" button to the listing. |
) 
