1. Distance Selling Regulations

Goods ordered may only be returned within the first 7 working days for a full product refund including VAT, providing the following conditions are fulfilled:

• Goods returned must be received in as new condition with all software and product seals intact
• Goods must be returned complete (including all packaging, cables, manuals, CD’s etc for that product). If any item(s) are missing when received then the product is deemed incomplete (see 1.a)
• The packaging of the goods must be unmarked and undamaged
• All returns must be authorised and a supplied RMA Returns Number quoted on the shipping packaging.
• Carriage costs for despatch and returning the Goods are your responsibility
• The Goods remain your responsibility during transit and until signed for by us
• All goods must be returned within 7 days the RMA date of issue

2. Faulty Products
If you believe your goods have been delivered faulty or damaged, or a fault appears in the first 30 days after delivery please contact us for assistance (use the 'Contact Us' link on the website). If your problem can’t be resolved by telephone or email the item can be returned for testing providing the following conditions are met:

• All returned Goods must be authorised and a supplied RMA Returns Number quoted on the shipping packaging.
• Goods should be returned complete (including all packaging, cables, manuals, CD’s etc for that product)
• Return shipping cost are your responsibility.
• The goods are your responsibility until signed for by us

  If the goods are found to be faulty

• If found defective a working replacement will be sent to you. If no same product is available, a similar value one may be sent in replacement. We will inform you first if this happens.

  If the items are found to be not faulty

• A £15 test fee will be charged and the goods will be returned to you as received together with a test report
• You are responsible for any collection or return delivery charges incurred
• We will offer a refund subject to a re-stocking fee of £20 or 20% (which ever is greater) in addition to the £15 test fee

3. Faults under warranty
If the item develops a fault within the manufacturers warranty period you can either return the item to the manufacturer or MHP Computer Services Limited, though in most cases it is speedier to return the item to the manufacturer directly. Some items can only be returned to manufacturer directly. In returning the item to MHP Computer Services Limited the following conditions must be met:

• All returned Goods must be authorised and a  supplied RMA Returns Number quoted on the shipping packaging
• Goods should be returned complete (including all packaging, cables, manuals, CD’s etc for that product)
• The goods are your responsibility until signed for by us