TERMS & CONDITIONS
1. Payment
All bids on our items are binding, under the terms and conditions of eBay. We will file an unpaid item dispute if payment is not forthcoming after 10 or more days. If payment is still not made and we believe the buyer has no intention of completing the transaction, we will file an unpaid item strike against their account. If payment may be delayed then we will be as understanding as possible, but please contact us and let us know out of courtesy.
We can accept payment via PayPal (instant payment, or "e-cheque"), Cheque, Banker's Draft, or Postal Order.
PayPal "instant payments" clear immediately. PayPal "e-cheques" normally take 3-5 working days to clear. For paper Cheques, please allow time for it to reach us, 1-2 working days for processing and then upto 5 working days for funds to clear into our account. For Postal Orders and Banker's Drafts, please allow time for it to reach us and 1-2 working days for processing. We cannot be held responsible for postal delays affecting how long your payment takes to reach us or for how long your payment takes to clear, and recommend using PayPal instant payments for orders that are required urgently.
For PayPal payments, we must and will ship to the official delivery address provided with the payment so please ensure that you enter/select the correct address when making payment.
2. Dispatch of orders
An order will only be processed after receipt of cleared funds for the full correct amount including shipping to your requested delivery address. Upon receipt of this, an order will be dispatched within 1-2 working days, depending on what time of the day that payment reaches us and so whether it will be processed in time for the following morning's postal collection or not. Most orders for which payment reaches us before 7:30pm will be dispatched the following working morning.
Most UK orders are sent via Royal Mail 1st Class Recorded Delivery. This usually takes 1-2 working days but does not have a guaranteed delivery time. Please note that recorded delivery requires a signature on receipt. If you urgently require an item: we can send most UK orders via Royal Mail Special Delivery, which is a guaranteed by Royal Mail to arrive on the next working weekday after the day of dispatch. The cost for this is an extra £3.
For international orders, unless specifically stated or arranged otherwise, we dispatch via Royal Mail 1st Class Air Mail, which usually takes 3-5 working days depending on the destination, but does not have a guaranteed delivery time. Alternatively, we can dispatch via Royal Mail International Signed-For, which is a trackable service, for an extra £5.
We cannot be held responsible for postal delays. For orders dispatched via a trackable service, including all UK orders, we can track your order online at any time after dispatch to see if there is any information available on the status of the parcel. Please contact us with your full delivery name and address if you would like us to track your parcel.
If no-one is at home to sign for a parcel when delivery is attempted, a card will be left asking you to re-arrange delivery or collect it from your local collection office. Please ensure that you do this in a timely manner to avoid it being returned to us. If a parcel is returned to us due to non-collection or any other reason that is not our fault, we will re-send it only after payment is received for the re-shipping, which will be the same as the original shipping charge. If a parcel is returned to us due to a mistake which is our fault, we will of course re-send it promptly at our own cost.
3. Postage and Packaging
Our postage and packaging charges to UK destinations are stated clearly on every item listing. For charges to other destinations, please contact us with details of the relevant item(s) and your destination country. Please note that on a small number of listings dispatched via ParcelForce, shipping charges are stated to MAINLAND UK. In such cases, shipping charges to non mainland UK destinations such as Northern Ireland, Channel Islands, and also some areas of Scotland which are not classed as Mainland UK by ParcelForce will be higher as ParcelForce imposes a surcharge. As a potential buyer, it is your responsibility to contact us prior to purchase if you need to confirm the shipping charge to your destination.
Postage and packaging charges include our cost of postage (including recorded delivery fee if appropriate), packaging costs, a small handling fee and VAT, which we must legally charge as a VAT registered company. When postage and packaging charges are high, this is because the item is heavy and therefore the base postage costs are high. We will endeavour to provide alternative shipping methods if required, at our discretion, but please note that many heavier or larger items cannot be sent via Royal Mail to international destinations and will instead require international courier.
4. Insurance
All orders are fully insured against the unlikely event of loss or damage in transit. Please contact us immediately if you have believe to have grounds for a claim and if this is confirmed then we shall send a replacement. Please note that you must keep all packaging and contents in the condition that they arrived, for inspection, if a claim against damage in transit is required.
For orders dispatched via Royal Mail 1st Class Recorded Delivery that are lost in transit, Royal Mail will only consider an insurance claim after 15 working days without delivery since the date of dispatch. Until this time has passed we can not send a replacement for reasons which are self explanatory. After this time has passed and we have been informed of no delivery, we can file an insurance claim and dispatch a replacement. For orders sent via Royal Mail 1st Class Air Mail, we can only send a replacement once Royal Mail have completed an investigation and have provided compensation for the lost parcel.
For orders dispatched via ParcelForce that are lost in transit, as soon as ParcelForce agree the parcel is lost (which is usually very prompt and can happen as quickly as 3 working days after dispatch) a replacement can be dispatched.
5. Listing Errors
We reserve the right to cancel items listed in error or that are no longer available. In such circumstances, we will contact you and endeavour to provide you with a suitable alternative of equal or higher specification and value, or will issue a full refund if this is not possible or is unacceptable to you.
6. Staff Abuse
We operate a ZERO TOLERANCE policy over abuse of our staff. Offensive, abusive or threatening language will immediately result in your email address and eBay account being blocked from further communication with us, and will be reported to eBay and if necessary - the police. We work extremely hard, through the night when necessary, to ensure that we dispatch all orders as promptly as possible, answer all enquiries as promptly and helpfully as possible, and resolve any problems as fairly as possible. There is never any need for rude or abusive behaviour, nor does it help in any way.
We will be polite and courteous to you and expect you to reciprocate this, as is only fair and reasonable.
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