We understand as all eBay members do that the primary route of communication should be through eBay itself.  This assures protection for you the buyer and helps to ensure that there is a good control of service for the eBay community overall, as well as helping to eliminate fraudulent dealings that damage the eBay community.

Responding to your Messages

All messages sent through the eBay medium are delivered to our business email address, and we endeavour to respond as quickly as possible to all questions received. If you have not received a response within 24/48 hours please do not assume that we do not care as this is not the case. It is possible that we may not have received your message and would ask that you contact us again as we value your business.

If however you would like to contact us via your email please send your messages to the following:

ebay@lightingplus.co.uk

In the event that you wish to discuss an order in person please send us a contact number and a member of our team will call you as soon as they are available.

If you need to contact us in writing for any reason our registered address is:

Lighting Plus

54 Hamil Road

Burslem

Stoke on Trent

ST6 1AU

Please note that although we endeavour to respond to all customer enquiries in a timely fashion we will not respond to communication that is abusive or inappropriate in content and will report such matters to the appropriate authorities.