FAQ

How do I pay?

Payments must be made via PayPal within 3 days of purchase. We accept credit and debit card via Paypal as well as Paypal account payments and direct bank transfers. All goods remain the property of Leonard’s Gifts until paid for in full. All our prices include VAT and there are no hidden charges, please contact us if you require a VAT receipt.

Do you accept cheques?

No. Due to the high level of cheque fraud and processing costs we regrettably can no longer accept them as a form of payment; all payments must be made via PayPal.

How will my item be sent?

All items are posted via Royal Mail First Class with the exception of larger items which may be sent using a courier or parcel service.

When will my item arrive?

Orders received and paid for in cleared funds by 3pm GMT Monday to Friday are usually dispatched same day and will normally arrive in the next working day's post. Please note that Leonard's are not responsible for delivery times via Royal Mail. Courier delivery times may vary please contact us if you require the item urgently.

My item has not arrived!

Please contact us making sure you include your ebay user name and item number(s) and we will attempt to locate your item. Please be aware of delays due to Bank Holidays and Postal Worker strikes and seasonal delays such as Christmas.

Items will be posted to the address supplied by the buyer whilst completing ebay checkout, it is the buyer’s responsibility to check that the address supplied is correct, Leonard’s Gifts accept no responsibility for items posted to incorrect or out of date addresses.

My item arrived broken!

Despite being well packaged some items do arrive damaged, we will of course replace the damaged item free of charge or offer a full refund if a replacement is not possible. All we ask is that you contact us first to arrange to return the damaged item to us, we will pay for the return postage costs but you MUST contact us before sending the item back.

I no longer want my item – can I return it?

To view our full Refund Policy please click here.

You have 30 days from receipt of your item to contact us to arrange a refund; requests for refunds after 30 days will be at Leonard’s Gifts sole discretion.

If you would like to return your item please contact us, the item must be returned via a recorded delivery service and must be unused, in the original packaging and in a fully resalable condition.

Refunds will be for the full cost of the item including the original postage and packaging charges. It is the customer’s responsibility to pay for the cost of returning the unwanted item to us.

Feedback

We are proud of our good feedback rating, if you are unhappy for any reason please contact us and let us fix the problem, most issues can be resolved quickly and easily.