POSTAGE & PACKAGING INFORMATION:
LOST GROOVE aims to provide 100% customer satisfaction with a level of service that matches your highest expectations when buying music online. That means quality merchandise & packaging, an efficient & friendly service & quick shipment guaranteed!
All orders are normally shipped within 24 hours of payment, Monday to Friday.- All orders paid for by 2:00pm GMT are usually shipped on the same day.
- Prompt payment guarantees early shipment.
All items are shipped UK Royal Mail or International Airmail service and packaged in professional top quality mailers & stiffener(s), printed address labels and fragile stickers are standard. We obtain a certificate of posting at time of shipment, this insures items against loss or damage up to the value of £36.
UK Customers:
- If you would like to sign for your item(s) upon delivery as proof of receipt you will need to pay an additional fee for Recorded Delivery, this fee is offered as an optional supplement in your eBay invoice.
- If your winning bid is higher than £36 your eBay invoice from us will offer suitable shipping options to ensure your item(s) are fully covered in the event of any loss or damage!
International Customers:
- If you would like to sign for your item(s) upon delivery as proof of receipt you will need to pay an additional £3.50 fee for the International Signed For service, this fee is offered as an optional supplement in your eBay invoice and insures your item(s) to the value of £36.
- Additional cover is a further £2.20 GBP and insures items up to £500 in value, this is mandatory for items exceeding £36 in value.
- Your eBay invoice from us will always offer suitable shipping options to ensure your item(s) are fully covered in the event of any loss or damage!
Any refunds for non-delivered items are subject to a full postal investigation. Please be aware that we cannot be held responsible for missing or damaged goods if these points have not been considered, but don't worry, it is very rare for a parcel to go missing!
SHIPPING RATES:
We've just updated our shipping rates to offer you the best prices possible on combined shipping - put simply it's now much cheaper to buy multiple items from us.
Combined shipping is calculated by first charging the customer the basic shipping rate for the item with the highest postage cost, then adding an additional charge for each extra item based on the guide below. Don't worry if this is slightly confusing as we will always send your combined shipping invoice via email for any multiple purchases ASAP.
| VINYL: |
| 10" / 12" / LPs |
1 x 12" |
2 x 12" |
For Each 12"
After Add: |
- Please remember 2x12" (double packs) or 3x12" (triple packs) count as 2 or 3 items etc.
- UK Recorded Delivery is an optional £0.80p extra (see above).
- International Signed For delivery is an optional £3.50 extra (see above). |
| UK 2nd Class |
£2.50 |
£3.00 |
+£0.50 |
| UK 1st Class |
£2.90 |
£3.50 |
+£0.60 |
| Europe |
£4.00 |
£5.00 |
+£1.00 |
| USA / Worldwide |
£6.00 |
£8.00 |
+£2.00 |
| 7" Singles |
1 x 7" |
2 x 7" |
For Each 7"
After Add: |
| UK 1st Class |
£1.50 |
£1.80 |
+£0.30 |
| Europe |
£2.20 |
£2.60 |
+£0.40 |
| USA / Worldwide |
£3.00 |
£3.50 |
+£0.50 |
| CDs: |
CD Albums &
Maxi CD Singles in
jewel album cases |
1 x CD |
2 x CDs |
For Each CD
After Add: |
- Please remember 2xCDs (double CD editions) count as 2 items etc.
- UK Recorded Delivery is an optional £0.80p extra (see above).
- International Signed For delivery is an optional £3.50 extra (see above). |
| UK |
£1.50 |
£1.95 |
+£0.45 |
| Europe |
£2.20 |
£2.90 |
+£0.70 |
| USA / Worldwide |
£3.00 |
£4.00 |
+£1.00 |
CD Singles (Slimcase
& Digipak Style) |
1 x CD |
2 x CDs |
For Each CD
After Add: |
| UK |
£1.25 |
£1.60 |
+£0.35 |
| Europe |
£2.00 |
£2.50 |
+£0.50 |
| USA / Worldwide |
£2.40 |
£3.20 |
+£0.80 |
© 2009 Lost Groove Recordings - content protected by eBay's VERO programme.
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