 |
| Q:What is your return policy? |
|
| A:PLEASE REFER TO THE FULL TERMS & CONDITIONS THAT APPEAR AT THE FOOT OF ALL LISTINGS. I WILL ALWAYS TRY AND RESOLVE ANY PROBLEMS THAT MAY ARISE. |
| Q:Do you combine shipping? |
|
| A:NO. PRICES ARE ALREADY HEAVILY DISCOUNTED. I DO NOT BELIEVE IN A HIGHER STARTING PRICE SO THAT A 'FALSE DISCOUNT' CAN THEN APPEAR TO BE OFFERED. |
| Q:When can I expect my order to arrive? |
|
| A:ONCE PAYMENT HAS CLEARED ITEMS ARE GENERALLY SENT WITHIN ONE WORKING DAY. HOWEVER, DURING BUSY PERIODS ITEMS ARE SENT WITHIN TWO WORKING DAYS SUBJECT TO THE POST OFFICE BEING OPEN. |
| Q:How much is the Shipping and Handling Charge? |
|
| A:SHIPPING AND HANDLING CHARGES ARE POSTED ON EACH LISTING. IF YOUR DESTINATION DOES NOT APPEAR WITHIN THE LISTING PLEASE CONTACT ME FOR A SHIPPING PRICE. |
| Q:Do you ship internationally? |
|
| A:YES. ITEMS ARE SENT AROUND THE WORLD DAILY. SOME ITEMS MAY BE SUBJECT TO ADDITIONAL LOCAL AREA TAXES & SURCHARGES. THESE CHARGES (IF ANY) ARE THE RESPONSIBILITY OF THE BUYER. PLEASE REFER TO THE MAIN TERMS & CONDITIONS POSTED ON ALL LISTINGS. |
| Q:What type of postage service is used? |
|
| A:ALL ITEMS ARE SENT VIA ROYAL MAIL SECOND CLASS POST WITHIN THE U.K. LARGER ITEMS ARE SENT VIA PARCEL FORCE. INTERNATIONAL ITEMS ARE SENT VIA ROYAL MAIL 'AIRMAIL'. SOME ITEMS ARE SENT VIA INTERNATIONAL SIGNED FOR OR AIRSURE. |
| Q:How long before my item arrives? |
|
| A:OBVIOUSLY I HAVE NO CONTROL OVER THE POSTAL SYSTEM. ITEMS SENT OUT AS STANDARD ITEMS HAVE THE FOLLOWING DELIVERY AIMS. THESE TIMES ARE NOT GUARANTEED:
DELIVERY AIM WITHIN THE U.K. 2-3 DAYS.
DELIVERY AIM TO EUROPE 3-5 DAYS.
DELIVERY TO THE U.S.A. & CANADA 5-7 DAYS.
DELIVERY TO AUSTRALIA & ASIA 5-7 DAYS. |
| Q:I need something urgently, can items be sent any quicker? |
|
| A:YES. I CAN UPGRADE ALL ITEMS. THIS CAN BE UPGRADING TO FIRST CLASS OR NEXT DAY SPECIAL DELIVERY GUARANTEED BY 1pm WITHIN THE U.K. INTERNATIONAL ITEMS CAN ALSO BE SENT VIA VARIOUS METHODS INCLUDING INTERNATIONAL SIGNED FOR AND/OR AIRSURE. ALL OF THESE SERVICES REQUIRE AN ADDITIONAL FEE SUBJECT TO WEIGHT & DESTINATION. PLEASE CONTACT ME FOR DETAILS. |
| Q:What should I do if I do not receive my item within a few days? |
|
| A:FOR ITEMS WITHIN THE U.K. PLEASE ALLOW 7 DAYS FROM THE DATE OF PAYMENT. FOR INTERNATIONAL ITEMS PLEASE WAIT 14 DAYS. IF AFTER THESE TIMES YOU HAVE NOT RECEIVED YOUR ITEM PLEASE CONTACT ME. I ALWAYS OBTAIN A CERTIFICATE OF POSTING. IF YOU REQUIRE ADDITIONAL INSURANCE FOR ANY ITEM IT IS YOUR RESPONSIBILITY TO REQUEST THIS BEFORE THE ITEM IS SENT. |
| Q:How can I pay? |
|
| A:THE EASIEST METHOD IS VIA PAYPAL. THIS ALLOWS YOUR ITEM TO BE SENT QUICKLY. I CAN ACCEPT U.K. POSTAL ORDERS ONLY. THESE SHOULD BE MADE PAYABLE TO K.HEARN. PLEASE INCLUDE YOUR NAME & THE ITEM NUMBER. |
| Q:Can I pay by personal cheque? |
|
| A:I CAN ACCEPT PERSONAL CHEQUES THAT ARE DRAWN AGAINST A U.K. BANK ACCOUNT ONLY. THESE MUST BE FOR POUNDS STERLING. PERSONAL CHEQUES CAN TAKE 10 DAYS TO CLEAR. PLEASE MAKE PAYABLE TO: K. HEARN & INCLUDE YOUR NAME & ITEM NUMBER. |
| Q:Can I pay with an international cheque/money order/postal order? |
|
| A:No. I CANNOT ACCEPT PAYMENT VIA THESE METHODS. ANY PAYMENTS OF THIS NATURE RECEIVED WILL BE RETURNED. |
| Q:Will my item be sent discreetly? |
|
| A:ALL ITEMS ARE SENT UNDER PLAIN COVER. THE PACKAGE WILL ONLY CONTAIN YOUR NAME & ADDRESS AND MY RETURN NAME & ADDRESS. YOUR PRIVACY IS MY PRIME CONCERN. |
| Q:Do you use a dropship service? |
|
| A:NO. I WILL NEVER USE A DROPSHIP SERVICE. ALL ITEMS OFFERED FOR SALE ARE IN STOCK. THE USE OF A DROPSHIP SERVICE MAY COMPROMISE YOUR PERSONAL DETAILS TO A THIRD PARTY WHO MAY ADD THEM TO UNWANTED MAILING LISTS. I WILL NEVER RELEASE YOUR DETAILS TO A THIRD PARTY. I WOULD NOT LIKE MY OWN PERSONAL DETAILS CIRCULATED SO I WOULD NOT DO THIS TO CUSTOMERS. |
| Q:What is a dropship service? |
|
| A:A DROPSHIP SERVICE IS WHERE A SELLER OFFERS ITEMS FOR SALE THAT THEY DO NOT OWN/HAVE IN STOCK. ONCE YOU BUY THE ITEM DETAILS AND YOUR PERSONAL DETAILS ARE SENT TO A THIRD PARTY (DROPSHIPPER) WHO THEN SENDS THE ITEM ON TO YOU. THE SELLER THEN PAYS THE DROPSHIPPER FOR THE COST OF THE ITEM PLUS A HANDLING FEE AND KEEPS HIS PROFIT. DELIVERY CAN BE SLOW |
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