1. Q: Do you send my parcel, when will I receive it?
   A: It ususally needs 15~25 days for delivery, because item from China. Sometimes air mail is not very stable, maybe a little longer than expected. Please leave enough time for the parcel.
   A: The parcel is a recorded mail, so maybe need you go to your local post office sign for it.  So could you go to your local post office to check whether there is a parcel from China for you?


2. Q: I want my parcel can arrive in time, I have a important ball to attend, can you send it as soon as possible?
   A: Hello, it ususally needs 15~25 days for delivery (ship by air mail). If ship by express, it takes about 7~10 days, and it will add EUR 10 mor for postage.


3. Q: I don't have Paypal account, do you accept the cheque or the bank transfer?
      I have some problem with my Paypal, can you accept other payment way?
   A: Hello, we only accept Paypal payment. As we know Paypal could accept credit card, bank wire or debit card payment. And you can view their site for more information. www.Paypal.com


4. Q: I don't finish my shopping from you, can you send me the total invoice after all lthe item are finished?
   A: No problem, after all your orer finished, please inform us, we can send combine invoice to you for once payment. Thank you.


5. Q: The item can't fit me well, can I return back?
   A: I'm really sorry for this, we have the detail size chart in the item description. If you want to return ,after we receive the return parcel, we will refund the item price.(detail as our return policy.)


6. Q: I don't like this item, I want to return back, what is your policy and attention?
   A: And be sure to make the item in original condition, that means no damage, no smell. And after we receive the return parcel in original condition, then we will refund the price of the item back.


7. Q: The parcel has been dilapidated after I receive it, I disappointed.
   A: I'm really sorry for this, could you send the picture to lem_issue@126.com? Maybe it was been broken in the shipping way, we need the picture to know the detail. And we will give you a satisfactory answer. Please free to contact with us, sorry again. Thank you very much.


8. Q: It is about 30 days now, what's wrong? I still don't receive my parcel. Please refund me.
   A: Hello, I'm really sorry for this, if you agree we can refund the postage first. Hope you can understand us, until the parcel benn sent out, it is really out of our control. Wait your response.


9.Q: If you don't agree to my request, I'll leave the negative evaluation.
   A: As the feedback, if negative or neutral feedback left, then it can not been removed since ebay new policy. That means, customer stop all the communication, we can not do anything for remedy. This can not resolve the problem, just make both of us not satisfied with the transaction. It's no good for both of us, hope all the customers could leave more chance for seller and buyer. Thanks in advance! And my colleague will continue following your canse via lem_service@126.com. Any questions free to contact with us!


10.Q: Do you have the shawl for this dress?
   A: I'm really sorry, we don't have, but we can provide a piece fo the fabric for you. But please message us, ifhave the request, we will do best to make you satisfactory.


11.Q: I'm really sorry for his, I have the error to bid this item, can you cancel it?
      I'm sorry, I don't want this size, can you cancel it?
   A: Of course you can, we don't force to buy anything which our customer don't want, but if you need other size, we will try our best to exchange for you.


12.Q: Do you have the track number for my parcel?
   A: Yes, we provide the track result, we provide the resend or refund service.

13.This is our package. If you want to use package for gift, maybe you will pay for some fee.