Jet Art Policies

Please read carefully through the following terms and conditions before purchasing an item as we cannot be held responsible for situations that rise due to our Terms and Conditions not being read or being ignored. By bidding or purchasing an item from our ebay shop you confirm that you have read, understood and agree with out full terms and conditions. If you do not agree with any of our sales terms then please do not bid or purchase the item.

Contacting Us

We welcome any questions or queries regarding our items. You can contact us via email through ebay or during office hours on 07711 524915. Our office email address is jetartaviation@googlemail.com

Payment

Please ensure payment is made within 5 days of your purchase. Once 5 days has passed we will try to contact you before we issue a non paying bidder claim with eBay.

PAYPAL We accept payment via paypal including credit cards. International buyers must pay through paypal.

CHEQUES We will dispatch your item once the cheque has cleared into our account (usually about 5 working days from receipt) Please make cheques payable to 'Jet Art Aviation Ltd'. UK customers only.

POSTAL ORDER Please make payable to C Wilson. UK customers only.

BANK TRANSFER For certain larger items we do accept payment via bank transfer...However only from approved customers who contact us first for approval. You must have a good Positive feedback score, a Paypal account and be based in one of the following: Europe, North America, Australia/Newzealand

Collections

If you wish to collect an item please contact us before bidding. All payments must be cleared before the item is picked up or you can pay cash on collection. Please ensure you have adequate transportation for the item. Contact us if you are unsure, BEFORE bidding.

Postage and Packing

Please check individual item listings for specific delivery prices.

Please leave your contact number with us as soon as you have purchased the item so that we may pass it on to our courier who may need to contact you.

Please be advised that we will use the address and postcode you provide us for all shipments. It is your responsibility to provide us with a correct address and postcode. If these are incorrectly provided by you we cannot be held responsible and any items returned to us will only be shipped backed to you after you have repaid the postage for the item. Lost items due to incorrect addresses are not covered by postage insurance and therefore not our liability. Incorrectly provided addresses may therefore mean a loss of money and item for yourselves. PLEASE ENSURE YOUR SHIPPING ADDRESS (INCLUDING POSTCODE)IS CORRECT.

The majority of out items are now only sent with couriers such as Fedex. This is to offer a fast, safe, tracked and fully insured service. The only exeption to this will be low value very light items such as international small packets under 2kg which will be sent via Royal Mail. Our couriers will not leave a item with out it being signed for. If there is no one in to receive a parcel a card will be left for you to contact them to arrange a convenient delivery time. If no contact is made a 2nd delivery will be attempted. After this the item will be returned to us which will result in your original shipping cost being forfitted; If you want your item resending you will be responsible for a 2nd full shipping amount to be paid before we re-ship the item.

We will make every effort to dispatch your item as soon as possible once payment has been received. However please allow up to 5 working days for your item to be processed and dispatched

PLEASE NOTE: The UK postage prices quoted on the listings are for UK MAINLAND customers only. For anyone living in the Scottish Highlands, the Isles, Ireland or overseas please contact us for a delivery quote before making a purchase if you are not sure.

Our 'Sellers standard rate' shipping cost includes the cost of shipping, a charge for packing and dispatching the item, bubble wrap or equivalant to ensure your item arrives in satisfactory condition, insurance where required and VAT where applicable . We do not just charge for postage! If you do not like the postage cost of an item then Please do not bid. We aim to provide a quality service and quality does come at a small price.

All postage costs for items over £50 sent via the Post Office will include postage insurance (certain larger items i.e. goods sent on pallets are not always covered so please contact us to ensure you are fully Insured). If you waiver this, loss during shipping is not the responsibility of the seller. We will pack items with care but cannot control what happens to packages in the hands of the shipping agent. We will assist with any claims process by providing proof of posting but please remember your claim is with the postal service not us.

Certain items which contain glass (such as instruments and gauges) or are of a specific fragile nature will not be covered by post office or shipping agent insurance. We will pack this type of item as carefully as possible to prevent brakage in transit however brakages do sometimes happen and as such shipping of  items like this is at your own risk.

Returns

Please check all dimensions before ordering. If unsure about suitability email us for further information.

Please open and check your order within three days of receiving it and inform us of any transit damage problems immediately so that we may resolve them.

Items must be returned within 7 days of receipt. We cannot accept returns of any items after this period. All items must be returned unused, in perfect condition and in their full clean original packaging.

Items can be returned to us in person upon appointment. We do not refund delivery postage charges.

Please note that we do not offer a free returns service or refund postage. The buyer must fund and arrange the return postage including adequate insurance for the item. We are not responsible for items lost in transit back to us. If returning by mail please get proof of postage and use Recorded or Special Delivery. Items returned must arrive in perfect as received condition so please ensure that they are packed well. In certain circumstances we can arrange for large items to be collected by our couriers however collection must be paid for by you prior to collection. Please contact us to arrange or discuss further.

Please include your order and customer details with the item as we cannot process a refund without these. Once the items are received they will be checked and a refund issued within 1 week.

Any item returned and refunded will be subject to a 20% reduction of the final selling price for handling and re-stocking charges this includes any item returned to us due to our courier being unable to deliver and the buyer opting for a refund.

 

Feedback

Company policy is always to leave feedback after the buyer has done so for us. This is to ensure the buyer is satisfied with the item.  We will always leave positive feedback in return for members who leave us positive feedback. We will endeavour to solve any problems which may arrise without the need to leave negative feedback. If you have a problem please contact us and we and we will do everything we can to sort it.

Additional Information

We want you to be completely satisfied with your purchase and for the item to reach you in perfect condition. Therefore all prices take this into consideration. If you encounter any problems either with the item or delivery please contact us within 7 days so that we can resolve any issues.

We aim to respond to any questions as soon as possible however due to the large volume of email we receive it may take up to 48hrs for us to reply. Please be patient we will reply as soon as we can. If you need an immediate response we can be contacted during UK office hours by phone on the numbers provided on our website which you can get to via the 'About Us' page of the ebay shop.

We reserve the right to end any auction early.

All our aircraft parts listed on our ebay shop are sold as display items with no airworthy guarantee. What you do with the parts is entirely up to you however all items are sold 'as is' and 'sold as seen'.

All pictures and text are copyright of Jet Art Aviation LTD and may not be reproduced without prior permission.

Once you have received your item in satisfactory condition please leave feedback and we will do the same for you.