 Store
Policy
Please read our return
and exchange policy below before purchasing.
NOTE: Returns without an authorization from
Jenny’s Hairsense will incur a
50% unauthorized product return
fee.
There is a 20%
re-stocking fee for each eligible product. Please be aware: Unauthorized
and ineligible exchanges will incur a 50%
unauthorized product return fee. To avoid this fee please follow the
exchange guidelines below.
Exchanges are only allowed for items that are defective(the wig will be replace with the exact same style and color once the defective wig is returned), or the buyers was mistakenly sent a wrong wig or color.
Eligibility for an exchange
Eligible product(s):
must be in perfect factory and in original condition in the original packaging (unaltered, unworn, no finger combed or brushed with any styling tools,
undamaged, and with all tag(s) attached and in original packaging.
You must not destroy or lose any of the packaging.
Items not eligible for
exchange: Item tried on or worn, chemical address, altered,
styled, bad odor, Discontinued, Wholesale Orders, Clearance, Costume Wigs,
Accessories, Care Products and Special Orders. If product(s) have been worn, combed by either fingers or styling tools,
damaged, altered, show bad odor, or tags/packaging tampered with, product will
be ineligible and deemed unauthorized.
- How to
Request an Exchange
Customer must notify us of the problem and desire to
do an exchange. Requests for exchange must be made within 3 business days of
receipt of product(s). Exchanges must be pre–authorized by Jenny’s
HairSense with an RMA (Return Merchandise
Authorization) Number. Without an RMA the item(s) will incur a
50% unauthorized
product fee.
-
Email
jenny@jennyshairsense.com and explain
briefly your reason for your request for an exchange.
-
Please allow 2 business days to receive an email
response with your RMA number.
-
Return your item(s) within 24 hours from the
time you received your RMA number as follows:
- Ship item(s) in a sturdy cardboard box as damaged
packages are ineligible for exchange.
- Send
package to: JS and Company, Inc. Exchange
Department
PO Box 501655
San Diego,
CA
92150
- The RMA number must be clearly marked on the
outside of the shipping box.
Invoice for charges required to complete exchanges
(shipping charges, restocking fee, etc.), are made sent to customers once we
receive, inspect and approve on your package. Store credit is issued for the
remaining balance and can be used at any time.
Store Credits
Upon
receipt of the wig we will issue you a credit for the purchase price of your wig
less aa 20% re-stocking fee. For example:
if your wig cost $100.00 then your credit after the
20% restocking fee
would be $80.00. This credit can then be used toward the purchase price
of a new wig. We will issue you a store credit via e-mail.
Store credit is valid for the
purchase of any product(s) in Jenny’s HairSense. We
do not issue any cash, check, or credit card refunds. To redeem store credit you
must email us prior to your new wig purchase.
Feedback
To respect the privacy of our
buyers, feedback will automatically be left, only to those who leave
feedback for us. Before leaving negative or neutral feedback, please review our
store policy.
Important Note!
Please Take your time, Ask
questions and Choose Wisely when selecting your choice of wig and color. Please
be sure you have Read and Agree with all terms and conditions of Jenny's
HairSense before placing a bid. If do not agree with our Store Policy,
Shipping and Handling fee, payment method, possible Color differences due to
lighting, monitor resolution, equipments, Etc, please do not bid.
ONLY incorrect or damaged item will be replaced if the item is in unworn, factory sealed condition. | 
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