Payment Information
Payment is requested within 5 working days of the end of the auction, if you are having any problems making payment in this time please contact us to avoid an unpaid item strike being made.
Payment can be made by PayPal to ebay@jonny8ball.com
Or by Cheque, Postal Order or Bankers Draft (payable to Wall Leisure) and sent to
Wall Leisure
Unit 20c Spotland Bridge Mill
Mellor Street
Rochdale
OL11 5BU
Collection
Items can be collected by appointment please call us on 01706 657001 quoting your ebay username to arrange
Ship-to locations
UK (other countries where specified or by prior agreement only)
Combining Postage
Postage can be combined on any of our products to save you even more. Please complete your purchases and then click "request total from seller" we can then provide a combined invoice. Alternatively please email or call for a quote prior to making purchases.
Postage & packaging
Goods will be sent by one of the following methods:
Royal Mail 1st or 2nd Class
Royal Mail 1st or 2nd Class Recorded
Royal Mail Standard Parcels
Parcelforce
Initial Citylink Overnight
DHL
Please ensure that you are available to receive your goods once ordered. Customers who have combined purchases should note that goods may be sent using a different service than that described in the auction due changes in size and weight.
Please note that Citylink & DHL couriers will attempt to deliver twice and leave cards at the address on two occasions only. It is your responsibility to ensure that after two cards goods must be collected within 5 days from your local depot. Failing which the parcel/s will be returned to us and incur an additional fee of 2 x Original Postage Amount Plus £6.00. Failure to pay this fee within 3 days will result in us issuing a refund minus any Return Fees and Restock Fees as detailed below. In relation to items Items sent by Royal Mail, ordinarily only one card will be left if there is nobody at the address, a signature is required or the package is too large for the letterbox. The same fees apply if the package is not collected from your local postage office within 7 days.
Postage Insurance
If an item is described as being sent by Royal Mail, there may be an optional additional small charge for postage insurance. A certificate of postage is obtained for all goods sent (which can be provided to eBay or PayPal on demand) but we regret we can not issue refunds or replacement goods should the goods be damaged or lost in the post and insurance is not taken out.
Damaged In Transit
UPON RECEIPT OF ITEM - Please check box for any damage (large tears or flattened corners). Inspect product for any visible signs of damage. If you notice damage or you are unsure, you must sign for as damaged. If this is not noted then we regret that we are unable to claim compensation from the carrier.
Customer service & return policy
At Wall Leisure we aim to give you the best in customer service. All items are brand new (unless otherwise stated) superior quality sold at discounted warehouse prices. If you find any product unsuitable we will of course issue refund less P+P & 25% Restocking Fee, upon receipt of the items unused in their original packaging. Any items which are damaged or broken will be refunded or replacements provided, subject to our damaged in transit and postal insurance conditions above.
Delivery Times
Delivery times do vary dependant upon the P+P service. As you will see from our feedback comments, delivery is usually lightning fast however some services are slower than others and occasionally things can be slightly slower. We would ask that you allow at least 7 days for delivery of your item before contacting us regarding a missing item.
Feedback
We have suffered recently with rogue customers threatening to leave negative feedback unless certain demands are met. Because of this we are no longer able to issue positive feedback immediately upon receipt of payment. We do however use eBay’s automated facility to leave positive feedback immediately that it is left for us. Any abuse of the feedback facility will be reported to eBay.
WALL LEISURE SHOP POLICIES
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