FAQs

Yes and you can see it here or by clicking on the size chart tab when viewing a product.

We try to give as much information as possible about all our styles in the product information including the colour, materials and of course plenty of clear images, which you can zoom in on to get a closer look at the details.

If you do need any more info send an email to our ebay@jdsports.co.uk team and we'll do our best to help you out.

We make a huge effort during the photography process to ensure the images you see online are as close to the real thing as possible. It's worth noting that all monitors have different colour settings so use the zoom functionality to get a close up view of the items and check the product description for information on the colourway.

We understand you want your new JD gear as soon as possible so we'll email you as soon as it's been despatched to let you know. We'll also send you a link which you can use to access our couriers website to track the delivery.

Yes! We'll send you a link when the order has been despatched so you can track the delivery.

Unfortunately, once the order has been placed we can't change it before despatch. Sorry.

We're only human and occasionally mistakes can happen. If it's happened to you we're very sorry and we'll do our best to get the right items to you as soon as possible. Get in touch with us at ebay@jdsports.co.uk and let us know.

We ask that all orders are paid for using PayPal.

JD has a standard delivery charge of £3.99.

Delivery is usually within 2 working days of your order being accepted.

Our courier will attempt delivery anytime between 9am and 6pm Monday to Friday (except Bank Holidays).

A signature is required and if you're not available our courier may try a neighbour and post a card at your address to let you know.

We don't offer next day delivery yet but we're working on it so keep checking back.

Yes. We'll send you a tracking link via email when the order has been despatched.

We ship anywhere within the UK excluding the Channel Isles. At the moment we cannot deliver outside of the UK but we hope to soon.

We regret that we cannot currently deliver to BFPO's, but again, it's something we're looking at.

Please note deliveries to certain areas of the Scottish Highlands and UK Islands may take slightly longer.

Our courier may try at your neighbours and if they're available to sign will leave it with them and post a card through your door to let you know. If our courier misses you or your neighbours they'll leave a card and try again the next working day. If they miss you again, they'll leave you another card and take the goods back to the nearest depot where they can be collected.

Don't worry. Just give our internet team a call on 0844 264 01961 or mail us at ebay@jdsports.co.uk and we'll help you arrange a re-delivery.

Yes. Fill in the returns form on your dispatch note and post the goods to the following address:

JD eBay Store Returns
P14 Parklands
Heywood Distribution Park
Heywood
Greater Manchester
OL10 2TT

We recommend you post any returns to us using a carrier who can give you a “Certificate of Posting” as, until the parcel reaches us, it's your responsibility.

We're sorry but if you are returning items because you have changed your mind it will be at your cost and we will not refund you original delivery charge.

We ask you return your items to us within 28 days of receiving them.

Refunds are usually processed within a few days of us receiving the goods back.

Please allow a further week for the amount to show on your account. Sorry if this seems a little long but the timeframe is dictated by your bank or card issuer and we have no control over it.

We'll refund you by the same method as payment (i.e. Paypal)

We're only human and occasionally mistakes can happen. If it's happened to you we're very sorry and we'll do our best to get the right items to you as soon as possible. Get in touch with us at ebay@jdsports.co.uk and let us know.

If you think the item your received is faulty get in touch with us at ebay@jdsports.co.uk and we'll see what we can do about it.

Certain products we sell may have a slightly different returns policy but we'll let you know about this in the product description.

Underwear and Swimwear can be tried on but please do so over your own underwear if you're thinking of returning. If this doesn't appear to have been done we won't accept them back.