Our service is dispatch within 5 business days of receiving payment & we try to keep to this where possible,E-Bay then add 2-3 days on for 2nd class postage.However if you require an item sooner please get in touch & we'll do our best to get them to you for your party/event.However if we don't know you need them urgently we will send them out as normal.On the odd occasion we may not be able to get your item to you quickly for a valid reason & will try our best to keep you notified. We cannot be held responsible for these delays. We also have a statement in our terms & conditions which states dispatch within 48 hours of payment being received. We are contacting E-Bay regarding this matter for their advice on removal as this is an instruction from when we originally opened our shop a few years ago & no longer applies. We will keep our customers notified once we receive a reply. Payment via Paypal preferred but cheque or postal order accepted. If payment is to be made by cheque or postal order please get in touch to let us know. Items paid for by cheque will be dispatched on cheque clearance. All our items are individually wrapped and posted in discreet & secure mail bags. If there are any problems with delivery or the item being damaged on arrival please get in touch and we'll do our best to help with either providing a tracking number or with negotiations with Royal Mail or Parcelforce. We cannot be held responsible for non-delivery of parcels once posted but will try our best to resolve the situation if this occurs. If you would like to return an item for any reason please get in touch & we'll do our best to help, unfortunately we don't refund return postage costs.