 |
| Q:Why your postage cost is so high? |
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| A:Thanks for your question. Our postage cost is reasonable. As the postage here not only refer to the delivery, but also including the package, labor, fees for the freight from storage to the post., it is not the same as that you can check with the post. Also you can find the total amount is competitive. Hopefully you could understand. |
| Q:If I want to change the delivery address, how? |
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| A:You can change the address first by yourself on eBay record before you pay, and then send us a message to confirm the change. |
| Q:Have you tracking number? |
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| A:Under normal circumstances, the order will be sent by regular-mail of HongKong post and so we are sorry that there is no tracking number for your reference. |
| Q:When will you send out the order? |
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| A:We'll send out the order within 24 hours after receiving your verified payment (Excluding Weekends and Public Holidays). |
| Q:I should have received the items according to your delivery time, why I received nothing? |
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| A:We generally send the items out within 24 hours after we receive the payment. However, as you know, items might sometimes delayed on the way by some unexpectable reason. Would you please contact your post office to see if it is delayed there? |
| Q:How long is the delivery time? |
|
| A:A) United Kingdom: 15 business days
B) United States,Canada & Australia: 15 business days
C) Spain, France, Germany: 10-25 business days.
D) Other countries: no more than 35 business days |
| Q:It smells!! |
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| A:As you know, new items with this kind of material will have some little smell after being packed several days. Would you please wash the item with fancy soap and dry it under sunny and windy condition? The problem can be solved. The more being used, the less smell will be. Really thanks for your understanding. |
| Q:Do you have the watch in small/big size? |
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| A:All the watches in our shop have their fixed size. |
| Q:Can I pay other method than PayPal? |
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| A:We are very happy to inform you we can accept bank direct deposit and money order for Australian customers. And aslo only PayPal, bank direct deposit for customers in United Kingdom and Germany. Could you purchase the item via ebay first? We will offer you with our account details according to your country. Thank you. |
| Q:I purchased the item by mistake, can I cancel it? |
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| A:Thanks for telling us this problem. We understand. However, would you please reconsider it? If this item is really not you want, you aslo could select other item you like to replace it. Thank you. |
| Q:How to know whether the order has been sent out? |
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| A:We'll send a message to you to confirm the delivery information before we send out the order. And also we'll tell you when we send out the order. If not receive the message, you can contact us.(by eBay message or C.S Emailbox). |
| Q:Do you have more of this item in stock? |
|
| A:Thanks for your message. This item is still in stock. Could you purchase it via ebay first? Then we will be able to send an invoice to you. Thanks for your cooperation. |
| Q:How to set time? |
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| A:To set time, lease slightly pull out the knob, and then rotate it. You will see the hands move when you rotate the knob. Then push the knob back. Time is set. |
| Q:How to change the battery? |
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| A:To change the battery, if you have the special tools for removing the back cover, please use the tool to open the back cover of the watch, and then you will see the battery. |
| Q:How do you calculate the postage? |
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| A:The postage is listed on the auction page.We offer standard shipping along with the expedited services. |
| Q:What payment methods do you accept? |
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| A:We only accept payment through paypal. |
| Q:When can I expect my order to arrive? |
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| A:Usually,the period of delivery is 7-14 days. |
| Q:Can you combine the items ? |
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| A:Yes,we can combine the items. |
| Q:Can you offer discount if I buy more than 2 items? |
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| A:We can offer a nice price if you have an order of more than 10 items. |
| Q:How about leaving positive feedback? |
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| A:We will automatically leave positive feedback to every buyer who completed the transaction and left positive feedback to us.If you are not satisfied with the transaction,please contact us to resolve any issues.We willl offer help to you ASAP. |
| Q:What countries do you ship to? |
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| A:We will ship to United States,Canada,Italy,Europe,Ireland,France,German and Australia. |
| Q:If there is a problem on item,how can I do? |
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| A:You can contact our customer service via ebay message or Customer service with details.It is better to provide photos if the item is damaged.Our customer service will offer help to you within 24 hours. |
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