We hope you will be delighted with everything you have bought from us. We will happily exchange or refund your item at any time as long as your item hasn’t been worn. We charge £1.00 handling fee for exchanges and refunds. You will not need to pay for any additional postage if we are exchanging for a different size. There is no charge if the item is faulty or if you have received an incorrect item. We believe that you deserve the very best customer service possible. We are very approachable, so please do feel free to send us a mail anytime.