F A Q

Many thanks for the interest in our products and store.

Answers to some of the more frequently asked questions are provided below. 

If you have further questions, please do not hesitate to contact us through the eBay message centre.

Volume Discount.

Do we offer Trade Discount?  Yes we do.  For wholesale/business sales we do offer a trade discount/price list. Please contact us on trade@honestronswholesaledepot.com

Postage.

Do we offer discount on Postage & Packing costs for purchases of more than 1 item? 

Yes we do.  For full details on our postage & Packaging policy please visit our dedicated page by clicking HERE.

 

Postal Insurance.

 

Are the items insured?  Yes, but due to Post Office rules we have to wait 15 working days before we claim for UK shipments, 25 working days for European or ROW shipments.  So if an item goes astray, we have to wait the 15/25 working day period to see if it turns up. if it does not arrive, we will then ship a F.O.C replacement to you and WE will make the claim against the Royal Mail.

Shipping time.

Do we ship the same day?

We aim to ship all orders next working day however do allow extra time around busy periods like Xmas.  Please note we are closed Saturday & Sunday and therefore do not despatch goods at this time or during national UK holidays.  We do try and keep messages answered but please allow extra time for replies if you message over the weekends.

As I am sure you can appreciate, Mondays are very busy indeed catching up getting orders out !

International.

Do we ship internationally?  Only on listings where INTERNATIONAL POSTAGE PRICE IS SHOWN.  Please select your country from the drop down menu before committing to buy.

Returns.

Do you have a returns Policy? Yes, it is written on all listings and on our ME page.

All our products come with a no quibble 7 day returns policy.  All we ask is the goods are returned to us in an un opened condition, in the same condition as sent to you with all manuals, parts, drivers etc. so a full refund can be issued.

After 7 days should the item be faulty then the item needs to be returned to us for it to be tested and a replacement issued should that be necessary.  Alternative products maybe offered if the original item may no longer be available or refunds issued at the companies discretion.

If you wish to return your item please contact us through the eBay message system to request an RMA number.  All goods MUST have an RMA number before an item is returned, this is so we can easily track any return and process it quickly.

Customers are liable for any postage/shipping costs of returning or sending any item to us.  We will pay any postage/shipping charges in shipping replacements back to you.

Feedback.

Why do you leave feedback after it is left for you?  Because its an automated eBay service.  We would never cope leaving feedback item by item.