RETURNS INFORMATION

We take great pride here at Highland Armoury making sure that the products you order from us arrive promptly and in good condition. All items are inspected and quality checked prior to despatch and packed very carefully to ensure they arrive safely.

If there is a problem with any of the items that you have received and wish to return it, please contact us immediately. Under the Consumer Protection Distance Selling Regulations 2000 you have the right to cancel within seven working days of the goods being delivered, and we will provide a full refund of the cost of the item.

By contacting us first in writing through the ebay message service (or by letter, fax or email), we will do our best to resolve any issue for you. Return authorisation numbers will be issued for all returns including faulty items. Please return the item to us within 7 working days with the authorisation number clearly marked on the outside of the parcel. Once the item has been inspected by our returns dept, your refund (for the original purchase price and also the original postage cost), will be refunded with 28 days.

If you change your mind and wish to exchange, or simply no longer wish to keep an item, then please contact us within 7 working days of delivery. All we ask is that the product is returned as sent, and in a re-saleable condition upon return to us. Items to qualify for an exchange or refund MUST be in 'as new' condition i.e no marks, no blemishes, no scratches, no dents, and returned with all original packaging including manufacturers box or carton.

If you are returning products please ensure they are safely packaged and you obtain a certificate of postage (free from any post office and includes insurance cover for up to £36). It is advisable that items of high value are returned by a trackable means, as proof of postage is not proof of receipt.

Any returned items received not packaged securely and, or, damaged in transit will NOT be considered for refund and will be refused or returned to you at further expense.

Return Postage costs will NOT be refunded.

Any items which arrive to you damaged during shipping should be alerted to the delivery driver and either REFUSED, or signed as DAMAGED next to your signature. Any other items which are returned to us in a condition significantly not as sent to you, and not damaged during delivery, may be deemed as malicious damage, and may NOT be considered for refund or exchange.

Sealed packaged goods like CDs, DVD's, and computer software and console games must be returned in their original unopened packaging.