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Frequently
Asked Questions
Information
Page
ORDERING
How do I finalise my order?
I am having problems completing
the Checkout. What do I do?
How do I know that my order has
been confirmed?
PRICE
AND PAYMENT
What is included in the total
price?
What payment methods do you
accept?
Is VAT included?
DELIVERY
How long will it take for my
order to arrive?
Can I track my delivery online?
What do I do when the courier
arrives?
What happens if I am not home
and miss delivery?
CANCELLATION
What do I do if my order
arrives damaged or defective?
How do I cancel my order if
I’m unable to pay?
How do I return my item(s)?
SHIPPING
What
countries do you ship to?
Can
I collect my item?
Technical
FAQ's
DJ
EQUIPMENT
Can I connect a laptop to this PA
system?
What is the difference between an
active and a passive speaker?
Can I connect more than 2 PA speakers
to PA amplifier?
Can I connect normal speakers and
subwoofer to the same PA amplifier?
Why do I need a Mixer?
What does ‘rack mountable’ mean?
How much power do my speakers and
amplifier need for my venue?
Is my amplifier compatible with these
speakers (or: Are my speakers compatible with this amplifier?)
AUDIO
/ HI-FI
What equipment do I need to achieve
surround sound?
How do I connect a 5.1 system to a TV?
Will this 5.1 surround sound speaker
system connect to my gaming system (PS3, Xbox 360 etc.)
Can I connect my laptop to a 5.1
surround system?
What does Wireless Surround Sound
mean?
Can I plug my iPod into the USB output
on this Hifi System?
Will this docking station work with my
iPhone or iPod touch?
TV/DVD
- PROJECTOR / SCREEN
Is this mount compatible with my
projector/TV?
CAR
/ MULTIMEDIA
Is this radio compatible with my car?
CAMERA
Does the slide scanner work with
Vista/Mac?
How
do I finalise my order?
After placing an order, you will be
automatically directed to our checkout. If you want to order more than one item
from us please make sure that you order all the items you need before you pay.
Once you’ve ordered all the items you need you can then proceed to our
checkout to pay for your items and a shipping discount will automatically be
applied.
Once your payment has been accepted
you will receive a confirmation email that includes all your order information.
This email will be sent to you as soon as you finish the checkout process.
I
am having problems completing the Checkout. What do I do?
After clicking buy now you will be
sent an email confirming your purchase, in this email you’ll find a link to
our checkout where you can enter your shipping and payment information.
Please ensure that you enter your
telephone number so we’re able to contact you in case of any problems with
delivery.
If you find that you receive an error
code please check that the country you have selected in your billing and
shipping addresses is a country that we ship to.
How
do I know that my order has been confirmed?
Once you have completed the checkout
procedure we will send you an email that will confirm your order. Please make
note of your order confirmation number in this email as you will need this as a
reference if you need to contact us in future.
What is included in
the total price?
The total price of your order is made up of the item
cost and the listed postage and packaging costs.
What
payment methods do you accept?
We accept payment by Credit Card
(Visa & Matercard), Debit Card, PayPal or Bank Transfer. You can select your
payment method in our checkout site. Please note we are unable to accept cash,
cheques or postal orders.
Is VAT included?
Yes all of our listed prices are inclusive of VAT charges (15%). Recent
changes to the UK VAT rate mean that all invoices from 01 Dec 08 will be charged
at the amended rate.
How
long will it take for my order to arrive?
After receiving your payment it
usually takes us less than 24 hours to dispatch your order from our warehouse.
You will receive a confirmation email with tracking data as soon as your item is
dispatched. Normally it takes around 3-5 days after ordering for the package to
be delivered to you after receipt of your payment.
Due
to the large size or weight of some of our items we send them with
our specialist courier Hellman. As Hellman deal with large
shipments only they take slightly longer to reach you (as stated
in the listing), usually between 7 and 10 working days from
dispatch. As Hellmann don’t offer web based tracking of our
shipments if you don’t receive anything in 10 working days
please contact us.
Can I track my
delivery online?
We will send you a tracking number by email once your
item leaves our warehouse. With this you can track your item from its departure
point all the way to your delivery address.
If
you have received a tracking number that begins with "00000" then your
item has been sent with our specialist courier, Hellmann. As Hellman deal with
large shipments only they take slightly longer to reach you, usually between 7
and 10 working days from dispatch. As Hellmann don’t offer web based tracking
of our shipments if you don’t receive anything in 10 working days please
contact us.
What do I do when the
courier arrives?
When the courier arrives please make sure you check
your delivery for any damage before
signing for it. If the packaging is damaged in any way you can either accept
the delivery and sign
for it as damaged or refuse
the delivery. In either case please contact us as soon as possible by
email at service@hifi-tower.co.uk
or by calling 0870 383 0730 so we can arrange to get you a replacement as soon
as possible.
What
happens if I am not home and miss delivery?
If you’re not available when our
couriers visit they will leave a calling card with their contact details. If you
receive a calling card please contact them as soon as possible to arrange for
them to hold your item for collection or arrange a re delivery. Our couriers
will always attempt to deliver to your address 3 times. On the third failed
attempt your order will be returned to us.
What do I do if my order arrives damaged or defective?
In the unlikely circumstance that your item arrives damaged or faulty
please contact us as soon as possible by emailing service@hifi-tower.co.uk
If possible any pictures you can
provide of damage to your item can greatly speed up the time it takes to provide
a solution to the problem.
How
do I cancel my order if I’m unable to pay?
Simply send us an email with your
order number to submit your cancellation request.
How do I
return my item(s)?
To return unwanted or defective item/s please email us
at service@hifi-tower.co.uk
and let us know the nature of the problem. If your item is not defective we
accept returns for refund within 7 days from the date you received your order.
If your item is defective we accept returns for refund or replacement within 28
days of receipt of your order.
We will reply to your request within 48 hours of receiving your email. If
you do not receive a response within 48 hours, please check your SPAM.
Alternatively you can contact our customer service phone number 0870 383 0730.
What
countries do you ship to?
Some
of our most popular international shipping destinations are as follows; please
be in touch with us if your country isn’t here. Shipping costs to the
following countries are additional to the standard
UK
p&p listed on the item description page. Please visit our Payment
and Delivery
page for additional shipping costs.
France
Germany
Ireland
Italy
Netherlands
Portugal
Spain
Sweden
We
do not ship to the following
countries or
Island
’s:
Malta
Greece
Gibraltar
Iceland
Spanish
Islands
Portuguese
Islands
Channel Islands
Isle of Man
Scilly Isles
Can I collect my item?
As a purely online business we
don’t operate any stores or showrooms. We ship from a network of different
warehouses which unfortunately makes collection or viewing of the items we sell
not possible. If you have any questions about any of the products we sell please
contact our customer services team who’ll be happy to answer.
Do your products
come with warrantees?
All products from
HiFi
Tower
are sold as new, and in the event that a problem occurs, you have 28 days to
report it to us. We will then issue a refund or an exchange at your request.
Products that develop faults after this time period will be dealt with on a case
by case basis. All of the following is outlined in our terms and conditions,
which can be found under the following link:
Terms
and Conditions
Do you offer any discounts on
multiple purchases?
Yes. If you buy multiple items with us they will be
shipped to you at no additional cost. You will only pay one shipping fee. Please
make sure if you’re buying multiple items and you want to take advantage of
our shipping discounts that you don’t pay for your order until all the items
you require have been added. That way when you check out everything will be
added to one shipment and your shipping discount applied automatically.
My product
is not quite as described, what can I do?
We do our best to ensure the
descriptions of the products we sell are as accurate as possible, however in
rare cases product colours or specifications can be subject to change. If you
believe your item is not as described please contact us and we’ll look into
the issue further for you.
What
happens if the item I ordered is out of stock?
We try to forecast our stock levels
to anticipate demand however in some cases we do sell out. If you ordered
through eBay sometimes it can take time for our stock levels to be reflected in
our listings. If the item you ordered is out of stock we’ll contact you as
soon as possible and either; offer you an alternative, a refund or give you an
estimated date of when new stock will arrive.
How
do I contact HiFi tower?
Please email us at: service@hifi-tower.co.uk
Or call +44 (0) 8703-830-730
Our friendly customer service team is always happy to
answer any questions you might have. We attempt to provide answers to all emails
within 24 hours of your correspondence. If you don’t get a reply within 24hrs,
please check your Spam folder.
Technical
FAQ's
Can I connect a
laptop to this PA system?
Yes. The best way to connect it is via a mixer as
this will give you more control over your sound, all PA sets we sell that
include mixers also include cables that will allow you to connect a laptop or
MP3 player.
What
is the difference between an active and a passive speaker?
Active Speaker: A speaker which includes an integrated power
amplifier. Active speakers can be plugged directly into your music source
without the need of an additional amplifier. The benefits of active speakers are
generally that they’re easier to set up and transport.
Passive
Speaker: A speaker which does not include an integrated power amplifier. Powering
a passive speaker requires the use of an amplifier. The benefits of
passive speakers are generally that they’re better for large PA systems and
can also be a lot more powerful.
Can
I connect more than 2 PA speakers to PA amplifier?
You can, however it’s best to only connect the same
type of speaker, if you want to run more than 2 speakers from one amplifier make
sure they’re rated at 8ohms and are connected in parallel otherwise you could
risk damaging your amplifier.
Please also be aware that by connecting more speakers
you won’t increase the volume of the system, the output is determined by the
amplifier you use. It’s not recommended to connect more than 4 speakers to one
amplifier.
Can
I connect normal speakers and subwoofer to the same PA amplifier?
No
is the simple answer. Firstly it’s not recommended to connect different types
of speaker to the same amp and secondly a sub woofer produces only bass
frequencies and therefore requires a filter to remove the mid and high
frequencies of a music source. If you want to connect sub woofers to a PA system
they will need their own amplifier and an ‘active crossover’, you can find
these in our shop.
Why do I need a Mixer?
A
mixer allows you to take several audio sources and combine them into one output
for a speaker system. It also allows you to independently control each sources
volume eg microphones and a CD player for karaoke.
More
advanced mixing consoles also allow for tuning your sound using EQ, cross fading
between music sources and also listening to your music sources independently of
the main outputs (cueing). Additionally many also have built in FX processors
and other functions useful for DJ’s like BPM counters and kill switches.
What does ‘rack mountable’ mean?
Many
types of professional audio equipment are ‘rack mountable’. This means they
can be fixed, using screws, into a standard width case which hold your equipment
securely and protects it for easy transport. Standard rack cases are always
19” wide and come in a variety of different configurations suitable for
DJ’s, bands and other performers.
How
much power do my speakers and amplifier need for my venue?
30-100
people: 480 Watts RMS
100-250 people: 600 Watts RMS
250-350 people: 1000 Watts RMS
350-500 people: 1500 Watts RMS
500-1000 people: 2000 Watts RMS
Is
my amplifier compatible with these speakers (or: Are my speakers compatible with
this amplifier?)
As a
rule of thumb, its better to have slightly less power from the amplifier than
the speakers are rated for i.e. 2 x 300 Watt speakers should be driven by a 2 x
250 Watt amplifier. If your amplifier is too powerful for your speakers you
could be in danger of blowing them. Also remember that when matching amps to
speakers that impedance (ohms) is proportional to power (watts) and should also
be matched correctly.
EG:
480 Watts
@ 4ohms is equal to 240 Watts @ 8 ohms
Or
600 Watts
@ 8 ohms is equal to 1200 Watts @ 4ohms
If
you double impedance power output halves and vice versa.
So
if the amp outputs 2 x 240 Watts @ 4 ohms and you have a pair of 8 ohm speakers
they need to be rated at 120 Watts or above.
What equipment do I need to achieve
surround sound?
In
order to achieve surround sound from most of our active 5.1 surround sound
speaker sets you’ll need a compatible DVD player or PC sound card. This is
because most of our speaker systems have 5.1 channel audio inputs or 6 separate
audio inputs, one for each speaker.
To
connect the surround sound speaker systems your DVD player will need to have 6
separate speaker outputs.
How
do I connect a 5.1 system to a TV?
In short you can’t. The majority of TV’s do
not have multiple speaker outputs, this is normally handled by a separate
amplifier/decoder. To achieve surround sound from your TV you either need to use
an A/V decoder or a DVD player and compatible active speaker system as described
above.
Will
this 5.1 surround sound speaker system connect to my gaming system (PS3, Xbox
360 etc.)
In
order to connect a games console for surround sound you’ll need to use either
optical or HDMI connections. This requires a separate A/V amplifier which
decodes the surround sound signal and then sends it to a set of speakers
attached. Our active surround sound speaker systems are not compatible in this
way.
Can I connect my laptop to a 5.1
surround system?
Most
laptops do not have surround sound outputs and are only compatible with stereo
speakers.
What does Wireless Surround Sound mean?
Wireless
surround sound systems use a wireless transmitter and receiver to provide a
connection between the front and rear speakers. This means you don’t have to
worry about trailing cables from the front to the back of your room.
Please
be aware that all speakers still require power which means that although the
rear speakers are connected to the front speakers wirelessly they still need
access to a plug socket and are often also connected together by a cable.
Can I plug my iPod into the USB output
on this Hifi System?
Unfortunately
not. Apples iPod’s are only designed to ‘sync’ over a USB connection and
won’t appear to the Hifi System as a portable drive. Therefore unfortunately
music can’t be accessed directly.
We
do however sell several Apple compatible iPod docking stations which connect
directly to your iPod port and allow for playback from your iPod music library.
Will this docking
station work with my iPhone or iPod touch?
As
the iPhone and Touch run a different operating system to standard iPods we can
only guarantee the compatibility of standard iPod models like the Classic, Nano
and Mini. None of your systems are compatible with the iPod shuffle.
TV/DVD - PROJECTOR / SCREEN
Is this mount compatible with my
projector/TV?
We
do not hold specific information for exact make and model projectors or TV's.
All of our projector/TV mounts listings include the dimensions and weight of
items they are compatible with.
Please check the size and weight compatibility of your item with the information
included in the listing specifications. All our projector/TV mounts are security
approved and conform to VESA standards.
Is this radio compatible with my car?
We
do not hold specific information for exact make and model cars. All of our
radios are designed to fit ISO-standardized dimensions i.e. fits into most
standard car radio slots.
Does the slide scanner work with
Vista/Mac?
You
may be able to find appropriate software for
Vista
or MAC operating systems on the internet, however our items are sold with
software for Windows XP only.
IMPORTANT:
The answers to the above questions are intended as guidelines only. Hifi-Tower
accepts no responsibility for any incompatibility problems caused based on the
information provided.
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