Our Refund Policy;

We want you to be delighted with your purchase. Once you receive your furniture you have seven days to decide if you wish to return it. If so, then you can either arrange to return the goods yourself or you can ask us to collect them from you. If you choose the latter then you will be charged the normal delivery rate for the product which will be deducted from your refund.

Whichever of the above you choose please note that all items must be returned in their original packaging or similar. Items which are not adequately packaged at time of collection may not be collected and a further delivery charge may be levied to cover cost of failed collection.

Refunds will be issued within 30 days of receipt of goods and after we have inspected them for damage. We reserve the right to withhold all or part of your refund if items are returned damaged.

Please note there is a 50% cancellation/returns fee on selected items of special order furniture unless the order is cancelled within 1 week. Such items include special paint finishes, items with personal names added. For more information please call 0161 408 4898, or email customer.services@heritage-mountain.com