Packaging. We purchase materials specially, when we cannot recycle, to provide the best protection for your purchases whilst in transit. We pride ourselves on the quality of our packing (see feedback).
We estimate final packaged weight when listing and sometimes over estimate. When that happens to any significant degree, we refund any significant excess (by significant we mean of the order of 75p or more). Our feedback shows this.
Handling and Packaging Charge. We have calculated average costs of packaging over the months and our P&P charges include an appropriate amount towards this packaging.
Handling includes making the extra effort to ensure that we can prove posting of every item, should any buyer ever need to make a claim from us.
For many purchases, the handling and packaging charge is £1, although large amounts of china and higher value items will attract a proportionately higher charge. If economy of shipping is more important to you, please ask for ways to reduce package weight and thus shipping costs, but note that this will be at your own risk.
Insurance. We recognise that it is our obligation to ensure all buyers receive their purchases, despite the risk of loss or damage by third party carriers. As a rule, therefore, we only mail by methods that include appropriate insurance. This may mean higher postage rates for items over £39. Please bear with us if this makes our P&P rates look slightly higher than those of some ebayers, who do not worry about such things.
We usually list and invoice a postal method that gives suitable insurance and meets our obligations under Paypal's protection schemes. Cheaper, less secure, methods of postage are sometimes available even if not listed, just ask!
If you are unlucky enough to have your parcel damaged or lost en route, we will claim from insurance and refund accordingly. Whether that refund includes the postage will depend on the carrier's policy for the level of service you elected to pay for. Please check with the post office or other carrier.
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