We post all orders the same day when they are paid for before 3pm otherwise next day. We are always closed Sat, Sun & Bank Holidays). We guarantee to replace free of charge any damaged or faulty items howsoever caused and we will replace any item lost in the post where you have paid for recorded delivery. If you are a UK resident and do not receive your item within three working days after receiving "item posted" notification from us then please phone Stuart between 10.00am & 4.00pm Mon. to Fri. on 01924 380614. We accept postal payment by cheque (we do not wait for it to clear) or Postal Order and on-line payments by Paypal or Nochex where in the two latter choices we are not informed of any information regarding your credit or debit card or your bank account details. Finally, we are an ebay business registered site and our business address is Hello Mobiles UK®, 7, Woodside Avenue, Wrenthorpe, Wakefield, WF2 0LG.