We aim to have all items dispatched from stock within 24 hours of cleared funds. If your item has not arrived within 72 hours, we ask you check first at your local sorting office to see if your item is their, if this is not possible please give us the details and we will contact them on your behalf. SAVE MONEY WITH MULTIPLE PURCHASES The maximum postage charge to UK Mainland is £4.95 Payment by Paypal is preferred but you can pay by Postal Order or Cheque. We can also send payment requests via Nochex secure online payments if you prefer to pay by credit cards Please make cheques/PO's payable to Heaven Essence - We no longer except cheques under £15.00 due to bank charges. Do not send cash via post.