We understand that returns policies
can be lengthy, unnecessarily complicated and frustrating things. As a rule of
thumb, HD Cable's company ethos has always been to make the shopping experience
as easy as possible. This includes our returns policy and procedures. We
believe we have the most efficient and easy to use returns process around.
We have tried our best to make
returning a genuinely faulty product extremely easy, providing the means to
return the product back to us without any additional cost to the customer (a pre-paid
returns packet) and an immediate replacement dispatched within 24 hours!
However, as a company we do need to
protect ourselves against those 'not so genuine' faulty products, and people
who wish to take advantage of a system designed to solve problems for genuine
customers experiencing genuine problems. This is why we have the finer details
outlined below.
We look forward to being of service
to you.
HD
CABLE LIFETIME GUARANTEE PROMISE
We have 100% faith in
our products and we believe that their performance will never deteriorate over
time. Weíre so confident in all of our products that we offer a worldwide
lifetime replacement guarantee. If your HD Cable product ever lets you down,
simply return it to us for a free replacement. We'll even provide you with a
stamped addressed envelope to return the cable to us!
DETAILS
Lifetime Warranty: In
the highly unlikely event that your HD Cable product stops functioning
properly, you can return it to us for a free replacement, dispatched within
24hrs of receiving your faulty product. All you have to do is simply get the
product back to us!
NB: All returned cables
are tested fully. Unfortunately any faults deemed to be caused by accident,
neglect, intent, or misuse will be not be entitled to a replacement product.
IMPORTANT: The HD Cable
guarantee is a replacement guarantee only. Products returned outside the 7-day
money back period will not be entitled to a refund.
7 Day
Money Back Promise
DETAILS
7 Day Money Back
Promise: If you change your mind about your HD Cable purchase for whatever
reason, you may return the item, unused, in its original condition along with
full packaging and proof of purchase within 7 days of delivery for exchange or
a refund (less original postage costs). Bear in mind that HD Cable will not be
liable for any return postage costs incurred by the customer in this situation.
Please remember to ask
for a Proof of Postage Certificate from the Post Office or your chosen courier
when returning goods, as we cannot be held responsible for goods lost in
transit.
General Product
Returns (After 7 Days)
DETAILS
Lifetime Warranty: In
the highly unlikely event that your HD Cable product stops functioning
properly, you can return it to us for a free replacement, dispatched within
24hrs of receiving your faulty product. All you have to do is simply get the
product back to us!
(Within 1 Year) Products
returned within 12 months of the delivery date will be entitled to the option
of a refund.
IMPORTANT: The HD Cable
guarantee outside of the initial 12-month period is a replacement guarantee
only.
Products returned under
the reasons of:
a) The cable length is
unsatisfactory
b) The wrong cable type
was purchased in error
c) The customer has
changed their mind over the purchase.
Will be subject to a £5
re-stocking and administration fee. We feel this is a reasonable charge as HD
Cable are not at fault and should not be liable for the additional costs
incurred to resolve the situation for the customer.
NB: Products returned
that are faulty will not be subject to any re-stocking/additional fees to the
buyer.
All returned products
are tested. If the product is found not to be faulty it will be returned to the
customer without exchange or refund.
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