RETURNS POLICY

PLEASE NOTE - FOR HEALTH AND SAFETY REASONS WE ARE UNABLE TO ACCEPT RETURNS OR ISSUE REFUNDS FOR WIND INSTRUMENTS INCLUDING PITCH PIPES, RECORDERS AND HARMONICAS FOR ANY REASON OTHER THAN PHYSICAL DAMAGE INCURRED DURING DELIVERY.

 Harrier Music Limited complies with the regulations in force within the Consumer Protection (Distance Selling) Regulations 2000 (SI 2000 No. 2334) and E-Commerce Regulations 2002 (SI 2002 No. 2013).

These regulations state inter-alia that:

A consumer may restore the goods to the supplier at their own cost should the contract be cancelled under the regulatory 7 working day cooling off period - which we accept as being 7 working days from the day the buyer receives the item.

On cancellation of the contract the consumer is under a duty to restore the goods to the supplier in 'as new' condition and until that time to take reasonable care of them.

Consumers wishing to return the goods supplied by us should send them and all product packaging in 'as new' condition to the address of Harrier Music Limited as shown on the goods invoice together with a copy of the original delivery documentation.

It is a condition of the contract that return of goods is at the cost and risk of the consumer.

Upon receipt of the goods in 'as new' condition and undamaged product packaging thereof the supplier will reimburse to the consumer the full cost paid for the goods.

GUARANTEE

PLEASE NOTE - FOR HEALTH AND SAFETY REASONS WE ARE UNABLE TO ACCEPT RETURNS OR ISSUE REFUNDS FOR WIND INSTRUMENTS INCLUDING PITCH PIPES, RECORDERS AND HARMONICAS FOR ANY REASON OTHER THAN PHYSICAL DAMAGE INCURRED DURING DELIVERY.

Harrier Music Limited guarantee all their products against failure caused by sub-standard workmanship during the manufacturing process for the period of one calendar year from the date of purchase by the original purchaser.

The guarantee may be exercised by the product's original purchaser only.

Our guarantee does not cover parts that wear or degrade in the course of their normal use nor damage caused by misuse, abuse or inadequate storage.

Guarantees may be exercised by returning the product to Harrier Music Limited within twelve months of the purchase date shown on the invoice by post or courier at the purchaser's cost together with ownership details and proof of purchase. Harrier Music Limited cannot be held responsible for damage caused during carriage of the product to us. We strongly recommend that the package is fully insured by the owner prior to dispatch.

After inspection should the opinion of Harrier Music Limited be that the damage was caused by flawed workmanship during the manufacturing process the failed part of the product will be either repaired to a satisfactory condition or the product replaced and returned to the purchaser.

Should Harrier Music Limited decide that the damage was caused by reasons other than manufacturing defects the product will be returned to the owner at the owner's cost.