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Our aim is not to just meet your expectations but to exceed them
in all areas. We understand the need for speed in our communication and the
dispatch of your item.
If, for any reason, you are unhappy with your purchase, we will
always be happy to refund you in full (excluding any p&p costs).
In order to benefit from this additional peace of mind, please
ensure you follow these guidelines:
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You must return your item/s to us within 14 days of receipt. Our returns address is:
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Guyz Collection,
6 Blacksmiths Copse,
Hailsham,
East Sussex,
BN27 3XB
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You must return the item in the same condition as you received
it. That is, it must be in the same saleable condition
inclusive of its packaging and tags. Please also include a note of your eBay user id, this will guarantee no delays occur with your refund.
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It is recommended but not compulsory that you use a traceable
delivery service to return it, as you are fully responsible
until it is returned.
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You must notify us by email prior to the return of the item. Please
include your eBay user name and details of the item.
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We reserve the right to reject any return where the above terms
are not met.
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As soon as the item is received, we will refund in full, less
the cost of any postage and packaging.
We have written the above terms to ensure things are clear for you
from the outset. We hope you agree that they are more than fair.
We did not write them to make things complicated. We just want
to do everything we can to ensure you are happy with your
overall shopping experience.
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