Why will we only post to confirmed addresses?

Only by shipping to a confirmed address are we covered by the Paypal Seller Protection Policy.


How do I know if my address is confirmed?

To check whether your address is confirmed, log into your Paypal account and from your account overview page, click the Profile link which you will find below the Merchant Services tab near the top of the page. In the Account Information column, select Postal Address - your status will be shown in a box to the right of your address.

How do I confirm my address?

To confirm your address, you will first need to add a credit card to your PayPal account. If your credit card company supports the Address Verification System, PayPal will check that the address you provided for your account matches the billing address that your credit card company has on file. You may be required to complete the Expanded Use enrollment process, to activate your credit card. Your address may be confirmed after the Expanded Use enrollment process has been successfully completed. Please note that because not all credit card companies are currently able to confirm an address, only UK, USA and Canadian addresses may be confirmed at this time.

What if I pay with an unconfirmed account?

If you make a Paypal payment using an unconfirmed account, we will refund your payment in full. We will then contact you to confirm that the refund has been made. In these circumstances, we will gladly wait for you to confirm your Paypal account before re-submitting your payment and we will also be happy to suggest alternative ways that you can make your payment.