Terms & Conditions

PLEASE READ THE INFORMATION BELOW CAREFULLY. SHOULD YOU NOT AGREE TO MY TERMS, I WOULD KINDLY ASK THAT YOU DO NOT PURCHASE MY ITEMS. THANK YOU. 
 

At Glitterbelles we want our customers to enjoy shopping with us. To assist our customers we kindly ask that you take the time to read our TERMS AND CONDITIONS. When purchasing from us you are stating that you have read our Terms and Conditions and that you agree to them. Should you have any questions please let us know… we always aim to please.

Payment Policy

I accept payments by Paypal, bank drafts and postal order.

I am also able to accept payments via Nochex. If you wish to pay by Credit/Debit card but you do not have a Paypal account please email me after checkout.

IM SORRY BUT I DO NOT ACCEPT CHEQUES.

International Bidders please pay by Paypal or Nochex, 

On multiple purchases, pay full price postage on the most expensive item and all additional purchases will be reduced by 50p. This discount will be deducted automatically. 

Further postal discounts may be given on bulk purchases of 4 or more items purchased together in a single transaction...please email me for details or request an invoice total. Thank you.

Shipping Policy

Items are usually dispatched within 3 working days. Customers are asked to consider the time factor when placing orders and ensure they allow enough time. I cannot be held responsible for the length of time it takes for the Royal Mail to deliver your order.

We send out orders on:

• MONDAYS
• WEDNESDAYS
• FRIDAYS

Should you have any special requests please email me directly as sending a note with payment may be over looked.

To avoid disappointment customer should purchase the SPECIAL DELIVERY option if they require items quickly. If you pay for special delivery your order will be sent on the next available posting day, so you will receive it the day after the posting day. Should you need the order URGENTLY please email me and we will try where possible to arrange this for you.

I always obtain proof of postage. I cannot be held responsible for any items after they have been dispatched. This responsibility lies with The Royal Mail, who do not consider an item lost until after 15 days (21 days for International delivery). Lost items cannot be claimed for until the 15 days have passed (21 for International deliveries)

Customers are advised to purchase the Recorded Delivery option, which makes the item easier to trace, though this doesn’t insure Jewellery items, in which case customers should purchase the Special Delivery option.

We only sell items that we physically have in stock. But should we mistakenly over list we will inform you to explain why your item has been delayed and discuss how to resolve the situation to your satisfaction, - whether you would prefer to cancel the transaction, or wait for it to arrive, or accept a substitute item.

We print our postage labels from the information you submit to eBay, so please make sure your account details are up to date.  Glitterbelles will not be held responsible for any lost items due to incorrect addresses. 
 

Returns Policy

Each item is quality checked before it is dispatched however due to the very nature of the stock we sell it is impossible for all items to be perfect. The merchandise we sell is very delicate and sometimes things can go wrong though this is not often. In the unlikely event that you should have a problem with the item please email us and we will do our very best to resolve the issue.

We value our customers and we will always try hard to please. Should any customer have any concerns we would kindly ask that they email us before leaving feedback. Customers who leave negative feedback without emailing me with their concerns first will receive negative feedback in return.

Customers are asked to note that for hygiene reasons Earrings and Jewellery Sets containing pierced Earrings may not be returned. This also applies to Tiaras and any other items of Head wear. This Policy is set and no allowances will be made under any circumstance.

Items may only be returned after notification and must be returned within 7 days of receipt, unworn and in their original packaging.

Postage will not be refunded and the customer must bear the cost of returning the item, except where the item is found to be faulty. 
 

SHOULD YOU HAVE ANY QUESTIONS PLEASE EMAIL US. THANK YOU.