With the exception of cosmetics, toiletries, any pierced jewellery, swimwear and underwear, all our items are returnable within 7 days. To qualify for a refund all those items that are provided in sealed factory packaging must be returned sealed/upopened and in the same condition they left us in. If these conditions are adhered to a FULL refund will be given miunus P&P charges. Please note that we cannot be held responsible for any returned items until these items are safely in our hands. We would recommended Recorded delivery for returning items, the cost of this is approxminately an additional 70p. Using this service not only provides you with peace of mind, but if the order is under approx £30.00 insurance is included, therefore covering your goods should things go wrong.
Contact information
Any comments, complaints or suggestions you have will be seriously taken onboard, and if a response is requested, we try our hardest to answer within 24 hours, with a helpful response. This time may be up to 48 hours on a weekend. Please email us here at eBay by clicking the contact member icon.
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