Returns Policy & 12 Month Guarantee

·        In the unlikely event of a fault, we provide a repair or replacement guarantee.  You send the item direct to the manufacturer who will repair or replace or refund the item (at their discretion) and return the item FREE OF CHARGE!

·        The cost of returning any items are payable by the buyer and at the buyers risk (we recommend getting insurance and tracking details).

·        Physical damage to a product caused by the buyer invalidates the warranty, opening products up for repair or modify components invalidates the warranty as well as flashing the firmware or using non supplied / approved software

·        When ordering, please ensure that the item is correct for use in your country.  Eg NTSC, Secam, Pal, DVB-t broadcasting, Power supply and choice of colours as these are very difficult and costly to exchange

·        We accept returns of unwanted or unsuitable items at the buyers’ expense

·        Buyer must open an eBay returns process within 7 days of receipt

·        Goods must be sealed in the original packaging and in a fully resalable "As New" condition

·        A 20% re-stocking fee will apply to returns to cover the cost of relisting, repackaging and general administration involved in dealing with these items

·        The refund amount will usually be 80% of your total purchase price.  Although, there may deductions for depreciation if the item is not considered (by us) in a brand new resalable condition

·        An address will be supplied by eBay to return the item to

It may be that the item is fine but a particular part is missing or not working or the item has been wrongly connected.  We are always happy to solve any problems before it reaches the stage of returning an item in order to keep the costs down.

Outside of the 7 day returns policy - The manufacturers 12 month warranty applies as above.

If you want to discuss any of this…

Please Contact Us On 01708 805 664