Shopping on GalaTent.co.uk
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| 1.1 |
You can order items displayed on this website by (a) Telephoning us on one of the number listed on the products page, (b) Faxing or Posting the completed Gala Tent order form from our shopping basket (c) using the online shopping facility. |
| 1.2 |
Once an order is placed using the online shopping facility you will receive an email confirmation automatically (please do not respond to this if any details are incorrect then use our customer care form). The fact that you have received an email notification does not mean that we will be able to fulfil your order. |
| 1.3 |
If for any reason we are not able to fulfil your order we will contact you at the earliest possible opportunity to advise you of this. At this point you have the right to change or cancel your order. Any payments paid or due will be adjusted as the circumstances dictate. |
| 1.4 |
Larger items that are specialist manufactured on demand are subject to a minimum of 30% non-refundable deposit and may require an increased delivery lead-time of (8 to 12 weeks or more). (See rule 6.14)
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Prices on GalaTent.co.uk
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| 2.1 |
Our current prices are as displayed on the website. We will endeavour to ensure that the prices shown on this website are correct. If for any reason the price(s) of any item(s) are incorrect at the time you place an order with us, we will contact you at the earliest possible opportunity to advise you of this. At this point you have the right to change or cancel your order. Any payments paid or due will be adjusted as the circumstances dictate. |
| 2.2 |
All delivery charges are included in the total amount payable which you will have the opportunity to check before confirming your order. |
| 2.3 |
Delivery is free to mainland United Kingdom postal address, though there will be a £5.95 warehouse packaging & handling charge. (see rule 4.1 for exceptions). |
| 2.4 |
International delivery changes can be accessed through our online shopping cart by selecting the chosen county before checking out. |
| 2.5 |
All prices are inclusive of VAT charged at the current rate.
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Payments on Gala Tent Ltd
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| 3.1 |
You can pay for your goods by Visa, MasterCard or American Express credit cards or by Switch, Solo or Delta and Visa Electron debit cards. You can also pay for your goods by Cheque or Postal Order. We currently charge Credit/Debit card accounts within one working day from date of order. All Credit/Debit card transactions conducted over the Internet are secure and encrypted to minimise the risk of third party attack and misuse of the details therein.
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Delivery of Goods
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| 4.1 |
Areas with postcodes starting with AB, BT, IV, KW, PA, PH or ZE may attract a surcharge from our couriers. Should your order require a surcharge, we will contact you before your account is debited. (see rule 2.3) |
| 4.2 |
Although you may enter a delivery address that differs from the cardholder address, for anti-fraud reasons we reserve the right to deliver to the cardholder address on your first order, we will notify you of this change and may require further identification to proceed with your order. |
| 4.3 |
We will endeavour to deliver your goods as soon as possible and will try to meet your delivery instructions. We will make every effort to deliver your goods within the time stated on our website but we will not be liable for any loss caused to you by late delivery. |
| 4.4 |
If you refuse a delivery without prior consent from Gala Tent Ltd, then you have broken your contractual agreement to accept delivery of the goods you have purchased. You will be liable for the delivery and return of delivery costs along with a 2% Transaction Fee plus a £10 restocking administration fee. |
| 4.5 |
Premium deliveries, i.e. AM and Saturday services, carry a surcharge. A third party company handles our deliveries and we cannot offer a 100% guarantee that deliveries will arrive on time. We will however refund the surcharge should it fail to reach you by the agreed time. You will still be expected to accept the late delivery, as this is not a guaranteed service. (rule 4.4 would apply if you refuse delivery) |
| 4.6 |
If you do not receive your goods within the stated delivery period please contact us by email and we will contact our couriers on your behalf, alternatively we will give you your consignment number for you to use our online tracking system to monitor your delivery. |
| 4.7 |
It is your responsibility to check the condition of the goods upon delivery before signing for them. If the packaging appears damaged please state this on the delivery documentation “goods arrived damaged” this will help us to make claims on your behalf from the couriers should the item prove to be beyond repair. If you sign for a 'Clean Bill of Delivery', any insurance claims against the courier for damage in transit will be void. |
| 4.8 |
Items you order from Gala Tent Ltd may sometimes be sent in more than one delivery, even if you've requested that you receive them all together. For example, you may receive multiple deliveries if your order contains an oversized item that needs to be dispatched separately or at a later date. Regardless of the number of deliveries you receive, you will only be charged the amount that was originally quoted to you at the time you placed your order. (unless there is multiple delivery address and or agreed otherwise) |
| 4.9 |
If for any reason there will be no-one home to accept your delivery you can leave a signed note, which the couriers need to take as proof of delivery, instructing them to leave your goods in a 'safe' place. By doing so you are accepting a 'clean bill of delivery' as Gala Tent Ltd will be unable to make a claim on your behalf if the parcel is stolen or has been damaged in transit.
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Duty Payments
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| 5.1 |
All goods are shipped from the United Kingdom, where Gala Tent Ltd is based. If your delivery address is outside the United Kingdom, you may be subject to import duties and taxes, which are charged when the shipment reaches your country. Any such additional charges for customs clearance must be borne by you. You should note that customs policies vary widely from country to country; Gala Tent Ltd advises each customer to contact their local customs office for further information. Please note that cross-border shipments are often subject to inspection by customs authorities. |
| 5.2 |
IMPORTANT NOTE: You may also be responsible for payment of import duties to your local authority. Please note that for many countries, we are required to declare the total value of goods shipped, even when that order is a gift. |
| 5.3 |
These charges are often collected by your Postal Service and may be described by them as "Postal Charges". If you decide not to pay these charges, then your order will be returned to Gala Tent Ltd in due course. Our returns policy dictates that we can only refund you when we receive the goods. (rule 4.4 would apply) |
| 5.4 |
Unfortunately, the actions of individual Customs Authorities are out of our control, the purchaser is responsible and we accept no liability for their actions
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Return of Goods
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| 6.1 |
We believe that you will be delighted with your goods, however, in the event of you feeling that it is necessary to return the goods we will keep the process as simple and professional as possible. |
| 6.2 |
Please Note: Purchases made using our Credit Facilities are subject to the separate agreement, which accompanied your application form (copies available from Customer Services) |
| 6.3 |
You can return your goods in their original condition to Gala Tent Ltd., Unit 1, Park Springs, Springvale Road, Grimethorpe, Barnsley, South Yorkshire, S72 7BQ within 14 days of receipt of goods. You will be responsible for the goods until they reach us, so it is our recommendation that you use a secure delivery method, which requires a signature on delivery. Please Note that if you fail to take reasonable care of the goods Gala Tent Ltd reserves the right to refuse return. Before you send any items back you need to contact Customer Services and arrange a returns number. Any goods returned to us without a returns number will be refused. |
| 6.4 |
Our 14-day returns policy means that if for any reason you are unhappy with your purchase, you can return goods in original condition within 14 days of the date you received goods, unused and in original packaging with contents in the condition they were delivered. We will issue a full refund for the price you paid for the goods only. |
| 6.5 |
Please note: if you have purchased a Gala Tent or Shade these are specialist-manufactured items and we will repair or replace any item, which is proven faulty. |
| 6.6 |
Note: in the event of Gala Tent Ltd sending you a replacement for a faulty or defective item, you may be required to return the original item or provide evidence of the said fault this must be reported within 14 days of receipt of delivery. |
| 6.7 |
To find out if replacement items are on the way, please check your online account. |
| 6.8 |
The provisions in this rule relate only to goods:
Goods once sold, cannot be returned without a valid reason. We reserve the right to repair or replace any goods proven faulty if you return your goods unauthorised then we reserve the right to refuse or refund your account less a minimum charge of 30% subject to a commercial decision being made upon inspection of returned goods. However we reserve the right to refuse any refund if our contractual terms or broken. |
| 6.9 |
We reserve the right to grant refund by way of a credit note or Internet points to the value of the refund in rule 6.8 |
| 6.10 |
In the event of a manufacturing fault claim you may be required to email or post photographic evidence to Customer Services. This will provide us with the details to make a commercial decision to either repair or replace the goods. |
| 6.11 |
Please Note: If your time has expired to return your goods within the terms and conditions set, then your right for customer service will also have expired |
| 6.12 |
Items, which are advertised, as 'Free of charge' cannot be returned for refund or exchanged, however we may be able to offer an upgrade service. |
| 6.13 |
If you place an order then have a change of heart and cancel, and your order has been processed but not despatched, then cancelled orders will be subject to a 2% Transaction Fee plus a £10 administration fee. (see rule 4.4 if goods have been despatched) |
| 6.14 |
If at any point the Customer wishes to cancel a Bespoke Order (i.e. Printing Services, Modular Gala Tents, Gala Shades, Pagodas) or any other specialist manufactured goods, then the 30% deposit will be non refundable. If payment has been made in full then you will only be entitled to a 70% refund, as work will have already been carried out on your behalf. However we reserve the right to refuse your request for refund when full payments have been made when manufacturing bespoke work at your request, (see rule 1.4)
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Customer Services
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| 7.1 |
In the first instance please contact Gala Tent Ltd using the Customer Service Form stating clearly the nature of your query. |
| 7.2 |
Your query will be dealt with within 7 working days by one of the Customer Services Team. |
| 7.3 |
If for any reason a decision cannot be made within 7 working days, we will investigate your query thoroughly and keep you updated as to its progress. |
| 7.4 |
If we find that your query is not valid you will be contacted stating the reasons for our findings. |
| 7.5 |
If you are still unsatisfied with the outcome at this stage you have the right to take your case to a suitable arbitration service. |
| 7.6 |
By law, you have the right to withdraw from your purchase of an item within seven working days of the day after the date goods are delivered to you. This applies to all of our products except goods which are subject to being a specialist manufacture items (see rule 1.4 and rule 6.14) |
| 7.6 |
By law, you have the right to withdraw from your purchase of an item within seven working days of the day after the date goods are delivered to you. This applies to all of our products except goods which are subject to being a specialist manufacture items (see rule 1.4 and rule 6.14) |
| 7.7 |
Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error. |
| 7.8 |
You should be aware that once we begin the delivery process you would not be able to cancel any contract. (see rule 4.4)
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Our resonsibility to you
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| 8.1 |
We will not be responsible for any losses resulting from your use or the inability to use our website or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances which are beyond our control. |
| 8.2 |
We will not be responsible for your loss of profits, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong. |
| 8.3 |
You will be responsible if you use this website in breach of these terms of use and will reimburse us for any loss that you cause to us as a result of your misuse. |
| 8.4 |
We make no promise that our website will be uninterrupted or entirely error free. Because of the nature of the Internet, the shopping online service is provided on an "as is" and "as available" basis. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control. |
| 8.5 |
We make every possible effort to illustrate size and dimensions in our product descriptions. All sizes are based on assembled and pre-assembled measurements, and therefore approximate and may vary slightly. Product descriptions and images are for sole identity of the products. |
| 8.6 |
When printing and branding we endeavour to re-produce from your images as close as possible however, colours and sizes can vary and the quality of the print is produced within the quality of the images provided by you. Whenever specific colours are requested a pantone reference must be supplied this is the only way we can guarantee a colour match. If a pantone colour is not provided then we reserve the right to choose suitable colour match on your behalf.
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Copright/Trademarks/Data Protection
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| 9.1 |
All rights in the designs and information on our website are owned by Gala Tent Ltd. Copyright, trademarks and other intellectual property rights protect them. |
| 9.2 |
You may view, copy and print portions of our website for the sole purpose of placing an order with us. The materials on our website may not be used for any other purpose. |
| 9.3 |
We will use the information, which you provide, and the records of items you buy to constantly monitor and improve our service and for marketing purposes in accordance with our Privacy Policy.
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Links to other websites
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| 10.1 |
Our website contains links to other websites which are not under the control of and are not maintained by us. These links are provided for your convenience only and we are not responsible for the content of those sites |
| 10.2 |
We may change or withdraw any part of our website, or may to refuse you access to the website at any time if we consider it necessary. |
| 10.3 |
The laws of England and Wales govern these rules and terms and only the courts of England and Wales will decide any disputes. |
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