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| Q:Why hasn't my payment cleared? |
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| A:If paying by PayPal you may have to wait for payment to be drawn from your own bank into PayPal before it is sent on to us. This can take 10 days and is fully traceable in your PayPal Account. |
| Q:My item hasn't arrived |
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| A:We always send a dispatch email. We always use first class post so if your package hasn't arrived within 7 working days please call. Check at your sorting office, they can get stuck in their vortex in the back left corner! |
| Q:How do you work out your postage costs? |
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| A:We use Royal Mail, we weigh all items and measure them to see if they are letters, large letters or packets. We then charge the exact postage as set by Royal Mail for individual items. |
| Q:I'm not happy with your service, what can I do? |
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| A:Give us a call, we are committed to making sure all our customers are happy. If something goes wrong we will admit it straight away and take immediate action to resolve the problem. Give us a call, 0114 275 41 75 or send a message through eBay. |
| Q:Is it true that Lee puts Hendersons Relish on Peanut Butter Sandwiches? |
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| A:Yes! |
| Q:Where do you get your frogs from |
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| A:We have a little pond under the sink in our bathroom. The frogs are very happy there so we only sell them to people offering them a good home. |
| Q:Can I call you? |
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| A:Yes, for all printed products please call 0114 276 3511 for everything else call 0114 275 41 75. |
| Q:What is Funaholics returns policy |
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| A:In the unlikely event that you receive faulty goods from us then we will either refund in full or replace the faulty item providing you contact us within 7 days of receipt of goods.
All items returned MUST be in their original unspoilt condition, complete with ALL packaging and documentation. Please use trackable postage for your returns. |
| Q:Do you combine shipping? |
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| A:We are offering combined postage on all products; we are removing the Pay Now button to enable you to combine shipping. If your total postage isn't combined please email and we will issue an invoice with the combined postage totals for you. |
| Q:When can I expect my order to arrive? |
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| A:We aim to dispatch the same or next day. However, please allow a reasonable 7-10 working days for receipt of your item.
We ALWAYS post first class so you can expect delivery as early as the day after you paid.
We never send out until an order is paid for. |
| Q:How much is the Shipping and Handling Charge? |
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| A:On most pages (soon to be all pages) we state what the item weight is, how it is categorised by Royal Mail meaning you can check before buying that our postage truly is just paying for what it says, just packaging and posting.
We make no profit on P&P. |
| Q:Do you ship internationally? |
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| A:Yes! If the item you are wanting doesn't show international postage costs please send us a message and we will add your country on to the international posting list. |
| Q:I love the PVC Bottles and Mugs - Can I have any name I like? |
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| A:Unfortunately not: John Hinde, the suppliers only make the names we have listed on our Ebay listings page. You may like to look at our Aluminium Personalised Bottles as these can have any name, message, any font and any image on. |
| Q:Can I have a PCV Bottle or Mug in any colour I want? |
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| A:Unfortunately not, again. John Hinde only produce one colour per name so there isn't a choice of colours.
ou may like to look at our Aluminium Personalised Bottles as these can have any name, message, any font and any image on. |
| Q:What can I have on the aluminium bottles? |
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| A:Anything you want, as long as it is no more than 9cm high and 19cm width.
We have done text, photographs, abstract art, illustrations and images and even printed kiddies pictures on too! Give it a go, you won't be disappointed |
| Q:Are the aluminium bottles dishwasher safe and will the colours fade |
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| A:They are dishwasher safe.
The colours will never fade as they are made using sublimation dyeing techniques meaning the colours are dyed into the bottle coating and not printed on top of it. The colours and detail stay as vivid as the day you bought it. |
| Q:What if Funaholics make a spelling mistake on a personalised gift |
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| A:We always use copy and paste; this means that any mistakes with text are those of the buyer.
Please ensure you check your spelling as we cannot be held responsible for mistakes. |
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