We accept paypal on all our listings. We accept cheques over £20 in value, please make them payable to F.Zakir and send them to 42 Barncroft Close, Uxbridge, Middlesex, UB83UT. We will send out your goods once the cheque has cleared, which may take up to 7 days.

Please pay for all items within 7 days of purchase or an unpaid dispute will be opened if there is no communication.

Multiple item discounts

If you would like to buy multiple items or are placing offers on different items, please wait for a combined invoice. We can only give discounts if the items are paid through one transaction so please be aware of that.

Postage

All our gifts items have free postage, excluding furniture as they are quite heavy and bulky and sometimes fragile therefore we have kept a minimal postage cost.

We post all our items by 2nd class Royal Mail and we always get proof of postage for every package sent out. If you would like your items sent by 1st class you will need to pay the extra postage, same goes for recorded delivery and next day delivery. If your purchases total to more then £50 we will send it by recorded delivery at our cost.

Faulty Items

In the unlikely event of an item found to be faulty, we will replace the item or give you a full/partial refund. Please send us pictures of the faulty item to sales@filorogifts.co.uk. In the case of a full refund, the item must be sent back to us. Postage will be paid for and on some occasions we may send you a postage paid sticker.

If you are not satisfied with the products you have purchased, you can return them in a saleable condition within 7 days of receiving the items. In this case, all postage costs will be at your expense and any additional fees will be paid by you.

Lost Post

In the most unfortunate circumstances, some packages are lost in the post. If you do not recieve you items within 10-15 days please contact us and we will do our best to claim for the package through Royal Mail. In this case, Royal Mail will only classify lost post after 15 working days of the expected delivery date. Therefore in the meantime, we advise you to be patient and wait for the items, just in case they do turn up. If a case is opened for the lost package, it may take up to 3 weeks for it to be sorted out. We will refund the cost of the items (as paid to us through Royal Mail) less postage (not paid to us by Royal Mail) once we have received it.