Shipping - is always combined for customers on multi purchases !! Most of the listings now have combined postage set up if you buy more than one item, but if not ,please ask and a price will be given. Please remember when evaluating sellers postal charges that the shipping charges are done as cost effectively as possible, taking into account Royal Mail's Packet rate price, and the care and time we always take with our wrapping & packing. Good strong Jiffy bags are used on many of the items and we spend a fortune on bags, bubble wrap and other materials, passing on the minimum cost possible.
Royal Mail have increased their prices as of the beginning of April 2009.
Overseas buyers please ask about postal charges before committing to purchase,especially if you don't regularly buy from the UK, as postage to certain countries can be expensive.I will always do what I can to combine both UK & international shipping at a fair price - We always try to charge a fair minimum, taking into account packaging materials,postal run costs and Royal Mail prices.All high end cosmetics, such as Nars and Bobbi Brown are sent by Recorded Delivery for your protection as well as ours.Also multi purchases that total a higher value will also be sent by Recorded Delivery where possible. We pack everything really well - no skimping ! - ask our buyers !!
Buyers outside of the UK please please note from the payment instructions on our auctions that I accept PAYPAL only from overseas buyers.
UK Buyers I regret I cannot accept cheques or money orders unless they are drawn from a UK bank.
Please note that there are some items on sale that are unable to be shipped to Germany.These items are usually unboxed cosmetics or most of the High Street cosmetics, as they don't originate with boxes.Please see the notice on the store category pages which gives details.I have no option but to cancel the bid or purchase if an item does not comply with the selling rules. I am very sorry to lose custom & cancel bids in these instances but have to adhere to the rules & protocols that have been advised to me by eBay.
SHIPPING DELAYS
International packets can be subject to delays in transit at times,particularly when there are postal strikes over here.
Some countries receive their items promptly in around 5 - 8 business/working days but shipping to some countries, even within the EU can take up to 14 or more in rare cases.Worldwide,long haul can take a month in rare cases ! We have no way of knowing why this happens but Customs delays in clearing items is the logical reason.We will always send you a dispatch notification when we ship your item, but we do not have any control at all on the speed or efficiency of the postal delivery services here or abroad.
SHIPPING LOSSES - Thankfully these are rare both overseas and in the UK;
BUT we have overhauled our policy , to protect our business interests and our customers.
There have been instances of First Class items taking up to 8 - 10 days to be delivered from the day they were posted both during strike action and isolated cases generally.
Royal Mail's policy on lost or delayed items is that they will not class any item as missing, severely delayed or lost until the following period of time has lapsed from the date of posting:
UK - 15 WORKING DAYS
OVERSEAS 25 WORKING DAYS.
We are unable to pursue any missing parcel with them until these timescales have passed - they will not under any circumstances reimburse lost items or look into these matters until their stipulated waiting time expires.This information can be found on their Website.
We will ALWAYS pursue missing parcels for our buyers, and request the most thorough investigation possible, using our contacts within Royal Mail to assist you, and whatever other means are available.
It is, however important to allow plenty of time for items to be delivered in accordance with the waiting time that Royal Mail work to for missing items. Also to make INITIAL local enquiries in your area as to whether there are any delays.You post person will usually know - mine is a wealth of useful information !
OUR STORE POLICY UPDATE ( Revised July 08):
If an item we have sent out is missing in the mail we will be sending out our Missing Items Questionnaire to all buyers.This is required by our business and our accountant for all claims that we undertake on behalf of our buyers, and will be used to liaise with Royal Mail in order to prove claim for losses.We will send it by email usually, but can post it if required. If it is emailed to you, all you need to do is save the attachment and print it off to full page size and complete it, then post it back or scan it and email it back to us.
The form is very straightforward and requests you to sign to confirm details such as that you have checked with neighbours,family,housemates, and your local postal delivery person, about your missing parcel/packet.
We will then deal fully with the matter for you, & speak to your local delivery office and give them full details about the parcel. We will then ask them to contact you, once they have spoken to the mail operatives on your postal walk.
Often neighbours take in packets and don't see the intended recipient for a few days, so at least this is always option number one to follow up. Once the form is received back by us, duly completed and signed, we will progress the claim on your behalf with Royal Mail at the appropriate time, as outlined in their Terms and Conditions.
I am sure you can appreciate that as an accountable business,we have to follow certain procedures in these situations & cannot just send replacement items out, without any investigation firstly taking place,particularly if there is a problem which can be traced to the delivery office.
We do understand how frustrating and annoying it is when items that we post out so quickly to our buyers do not arrive when they should do, and we will pursue everything in order to resolve the matter, but adequate time must be allowed for postal deliveries &although we will always do everything we can in these circumstances, we do feel it is wholly reasonable to request that our buyers firstly check thoroughly with their immediate family,housemates, neighbours,workplace colleagues & local delivery people etc, in the event of a missing item. It is amazing how many do turn up, left with housemates,neighbours etc; I had a package missing myself & it turned up left on a boat on a neighbours drive !!!!
This information regarding postal losses etc is also now on our "ME" page . Many thanks
EVERYTHING SOLD IS DESCRIBED HONESTLY AND ACCURATELY & I DON'T SELL ANYTHING THAT I WOULD NOT BE PLEASED TO RECEIVE!! - I WOULD LIKE TO SAY THAT I ONLY SELL GENUINE COSMETICS WHICH ARE CAREFULLY SOURCED , & I CARE PASSIONATELY ABOUT WHAT I SELL TO MY BUYERS. YOU CAN BUY IN THE KNOWLEDGE THAT I WILL DO MY BEST TO MAKE EVERY PURCHASE A BIT SPECIAL - CHECK OUT THE FEEDBACKS WHICH SPEAK FOR THEMSELVES
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