UNFORTUNATLEY I RECENTLY RECEIVED NEGATIVE FEEDBACK FROM 2 BUYERS - 1 WHO SAYS HE NEVER RECEIVED HIS ITEM AND I NEVER CONTACTED THEM. THIS IS TOTALLY UNTRUE AS I HAVE A COPY OF THE PROOF OF POSTAGE I EMAILED TO HIM AS PROOF FOR HIM AND I ALSO EXPLAINED THAT THE ROYAL MAIL DON'T CLASS ITEMS AS LOST UNTIL AFTER 15 WORKING DAYS!

THE OTHER AGAIN WHO SAID I NEVER CONTACTED THEM WHEN THEY REPORTED A PROBLEM. ONCE AGAIN I HAVE THE COPY ON EBAY OF THE REPLIES I SENT THEM.

IN BOTH INSTANCES EBAY HAVE CORROBORATED MY SIDE OF THIS AND HAVE DECLARED BOTH COMMENTS DEFAMATORY AND HAVE REMOVED THEM!

PLEASE SEE MY FEEDBACK TO SEE THAT I HAVE 4.9/5 STARS FOR DELIVERY TIMES AND 4.9 STARS FOR COMMUNCATION

IF YOU FEEL THIS IS NOT HIGH ENOUGH PLEASE DO NOT BUY ANYTHING FROM ME!

IF YOU DO NOT FIND WHAT YOU ARE LOOKING FOR PLEASE ASK AS I HAVE IN STOCK MUCH MORE THAN I HAVE LISTED ON EBAY.

I WILL HAPPILY RE LIST ITEMS AS BUY NOW IF THEY AREN'T ALREADY LISTED AND WILL COMBINE ITEMS TO SAVE ON YOUR POSTAGE

AS WE HAVE A BUSY ACCESSORY SHOP OPEN TO THE PUBLIC TOO, OCCASIONALLY I MAY BE OUT OF STOCK OF AN ITEM BUT I WILL LET YOU KNOW AND WHEN IT IS DUE BACK INTO STOCK. IF YOU REQUIRE AN ITEM URGENTLY IT MAY BE ADVISABLE TO CALL TO CHECK STOCK FIRST.

I MAY NOT ALWAYS BE THE CHEAPEST BUT PLEASE BE ASSURED THAT I DO RESPOND TO EMAILS AND ENDEAVOUR TO POST ITEMS THE SAME DAY AS PAYMENT IS RECEIVED. I WILL ALWAYS NOTIFY YOU IF FOR SOME REASON THIS IS NOT POSSIBLE.

THE ONLY TIME I CAN'T DO THIS IS IF I AM ON HOLIDAY BUT I WILL HAVE POSTED THIS ON THE ITEMS AND HERE IN MY SHOP

PLEASE NOTE: ON SEVERAL ITEMS THERE ARE OPTIONS AVAILABLE. IF YOU DON'T PUT A NOTE ON THE PAYPAL PAYMENT I WILL ALWAYS CHECK BUT AS THIS CAN RESULT IN A DELAY SENDING THE ITEM PLEASE SEND A MESSAGE TOO ESPECIALLY AS BUYERS SOMETIMES THINK THEY HAVE PUT A NOTE BUT IT DOESN'T COME THROUGH!

OCCASIONALLY ITEMS MAY DIFFER SLIGHTLY IN LOOKS FROM THE PHOTO (IF MY SUPPLIER HAS CHANGED THEIR SUPPLIER FOR INSTANCE) BUT THE ITEM WILL BE FIT FOR THE SAME PURPOSE

IF YOU HAVE ANY TECHNICAL QUERIES PLEASE CAN YOU ADVISE US OF THE MAKE, MODEL AND YEAR OF YOUR CARAVAN AS THIS CAN HELP WITH ANSWERING YOUR QUERY.

OUR TELEPHONE NUMBER IS 01482 823330

MY EMAIL ADDRESS IS: kirsty@fmcaravans.karoo.co.uk

HOURS MON - FRI 9.00AM-4.30PM, SAT 9.00AM-12.00PM, SUN CLOSED

PLEASE NOTE: I USUALLY HAVE A DAY OFF ON A THURSDAY SO WILL BE UNABLE TO POST ITEMS THAT EVENING