Returns

Cancellations

Under the Distance Selling Regulations the customer has the right to cancel the order for any item purchased and claim a full refund. This right does not apply in the case of software where the seal has been broken:

Within seven working days from the day after delivery if Fidelis Corporation has supplied goods to you; or

Within seven working days from the date Fidelis Corporation sent you the Order Confirmation if Fidelis Corporation has contracted to supply services to you, provided that Fidelis Corporation has not started to provide those services before the expiry of the cancellation period.

The cancellation notice should be sent by e-mail to Fidelis Corporation at ( email('cancellations') info@fidelis-corporation.com) and must state your name, a description of the goods or services concerned and the contract number of the cancelled contract. Attaching the Order Confirmation Fidelis Corporation originally sent you will also assist Fidelis Corporation in processing your cancellation as quickly as possible. (The contract number is stated in the Order Confirmation e-mailed to you on Fidelis Corporation’s acceptance of your order.)

Where Fidelis Corporation have supplied goods to you, you must take reasonable care of the goods in your possession pending their return to Fidelis Corporation. Fidelis Corporation ask that goods are returned in their original packaging where possible and which do not exhibit signs of wear or tear. Any use of the delivered goods beyond that necessary to inspect the goods on delivery will invalidate your right to cancel the contract.

You must return the goods to Fidelis Corporation by registered post or similar within five days (excluding Saturdays, Sundays or Bank Holidays) from the date of the Cancellation Notice. You are responsible for the cost of returning the goods to Fidelis Corporation and the risk of damage to the goods in transit. If the goods are damaged in transit Fidelis Corporation reserves the right to refuse a refund and it will be your responsibility to seek compensation from the carrier.

Faulty Items

Items Damaged in Transit
If any items were damaged in transit, we ask that you report it to us within 5 working days. If the items are visibly damaged on receipt, it's best to sign the carrier’s delivery note accordingly. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we’ll issue a replacement or full refund to you via your original payment method.

Items Faulty on Arrival
If your items are faulty on arrival, you have 30 calendar days in which to inform us of the fault. Items should be returned in their original packaging complete with all accessories and documentation. Once we have inspected the goods, we'll issue a replacement or full refund to you via your original payment method. We test returned items or forward to the manufacturer for thorough testing, and if a returned item is found not to be faulty by our technicians we will return the item to you, in this instance you will be liable for the return carriage.

Items Faulty in Warranty Period
If any of your purchases develop a fault, and it’s more than 30 calendar days since receipt, then provided your item is within its warranty period, you are entitled to a warranty repair. The repair will be carried out by the manufacturer, it is a good idea to keep all documentation in-order to contact the manufacturer returns department.

Items Not Collected from Courier Depot
Courier delivery requires a signature. In the event of no one present to sign for the order, the order will be taken to the local courier depot for collection. The courier company will hold the order for collection for up to 14 days before returning to our warehouse. We are charged a fee for the returning of an order from the courier to our warehouse, we reserve the right to pass this fee onto the customer.