FFNYL Follow the Sale of Goods Act 1979 and The Supply of Goods and Services Act 1982. We sell goods that are as described and of satisfactory quality, and provide services that are to a proper standard of workmanship.

FFNYL Follow the Distance Selling Act along with the Policies listed below:

FFNYL AUCTION & STORE RETURN/EXCHANGE POLICY

• RETURNED ITEMS MUST BE IN AS SHIPPED CONDITION 
• LINGERIE & HOSIERY IS NOT PERMITTED FOR RETURN

Sellers are not required to offer a returns policy in relation to the following groups of items:

1. Underwear that has been used / worn
2. Made-to-order or customised items

• ITEMS MUST BE RETURNED WITHIN 7 DAYS   
• EXCHANGES ARE CARRIED OUT FREE OF CHARGE (MINUS SHIPPING COSTS)  
• ITEMS FOR REFUND ARE MINUS SHIPPING COSTS & ORIGINAL LIST / FINAL VALUE FEES

Lingerie & Hosiery is not permitted for return due to obvious reasons of Hygiene, Health & Safety - would you be happy to purchase such items that had previously been worn?

All of our Lingerie is custom made or made to order for the individual buyer & as such is not permitted for return / refund. We may on occasion & at our own discretion allow such actions but this in under extreme circumstances.  

DELIVERY TERMS

 We aim to deliver within 7 days. If an item is out of stock, we will contact you immediately to arrange an alternative date or a refund.