We charge a flat rate per order for all postage and packaging within mainland UK. You can return goods you have ordered from us at any time within 14 days of receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you. Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required. The rights to return the goods to us will not apply in the following circumstances: - In the event that the product has been used or damaged.