To find out a little more about us, we've prepared a brief Q&A:-


Q. Why buy from EZeePZeeShopping©?

A. It's no good just offering low prices with no customer support. We understand what buyers like yourselves want from sellers. Every day we sell items to new members who are making their first purchase on eBay and understand that they maybe anxious and need to ask questions. That is why we keep you updated and reply to emails in a timely manner.


Q. What can I expect from EZeePZeeShopping©?

A. Good and honest item descriptions, low P&P reflecting genuine costs unlike some others, great communications, fast dispatch and we will always leave feedback.


Q. What's in a name?

A. EZeePZeeShopping© is not just synonymous with Quality Products & Services and Good Value, but is recognised as somewhere where you, the Customer, is treated with respect.


Q. You have everything in stock, right?

A. Everything you see listed is carried as stock in our UK warehouse. We try very hard to ensure that the products featured on Ebay are physically on the shelf and can be despatched to UK and Worldwide addresses within 2 working days. We are extremely proud of our overall service and availability which is reflected in the feedback received from our customers. However, as with any shop and despite our best endeavours, from time to time some items may be temporarily out of stock due to supply difficulties, delayed transport, or unexpected demand. If this is the case we will inform you as to the expected delay, and give you the opportunity to wait for the goods ordered to arrive, to cancel the order or to order the nearest possible alternative.


Q. I have sent you a Cheque/Postal Order. How will I know when you have received it?

A. We keep you fully informed of your payment status, so if paying by cheque we notify you of receipt of cheque and again when it clears.


Q. How quickly can you post out my purchase/s?

A. During normal times, we aim to ship your goods within 2 working days after your payment has cleared: currently 96% of goods are shipped same-day/next day. At very busy periods, for instance Bank Holidays, Christmas & New Year, we sometimes need a little longer, but at these times we post a notice on our shop header notifying of any delays.


Q. How will I know when you have shipped my purchase?

A. We will send you a Dispatch Notification message via Ebay on the same day your item is posted. Each parcel is shipped via Royal Mail and we always obtain a 'Proof of Posting' certificate which is signed & date stamped by the Post Office.


Q. What about your reputation? [1]

A. EZeePZeeShopping© is a PowerSeller and you can feel assured that "...you are dealing with a seller who has consistently met the requirements established by eBay." (source: ebay PowerSeller page)


Q. What about your reputation? [2]

A. EZeePZeeShopping© is a full member of SQUARE TRADE™. This means we have been and continue to be professionally verified as a Trusted Seller. Holders of the Square Trade Seal™ maintain the highest levels of integrity on Ebay.


Q. What about your reputation? [3]

A. The best sign of what people think of EZeePZeeShopping© and our service delivery is found by checking out the comments left by our new and returning customers.


Q. How do I sort a problem out with you if I'm not satisfied with your service?

A. As in all professions, we sometimes get it wrong, but if you have a particular issue or are not fully satisfied with our service, please contact us before leaving negative feedback - we are always keen to try to resolve issues personally.


Q. What will you do with the feedback you receive from a customer?

A. Our customers are very important to us. We take your feedback extremely seriously and use it to monitor and maintain our service levels.


Q. Are you in business for the long-term?

A. Yes, we certainly are. Our business plan forecasts sales through 2012 and beyond. As we grow, so will our repeat business and new business will continue to rise exponentially.


Q. Where's the catch?

A. Each and every customer is important to us, so we aim to provide a great buying experience where the only surprises are good ones.



Last update: 9 June 2007


More Q&A's will be added from time to time.

For now though, if you have any issues, comments or suggestions, please let us know. We would do everything within our means to assist our customers and improve the level of our services.

Thank you for taking the time to read about our company. We hope to be able to serve your purchasing requirements both now and in the future.

Kind regards from everyone at EZeePZeeShopping©

EZeePZeeShopping©2007