No quibble policy. Use PayPal, or Direct Visa/Mastercard. Cheques are cleared.(up to 5 working days). VAT Invoices with every purchase include VAT @ 15%. Thank you for order, we endeavour to be efficient, but if we seem to fail please contact us, and we will move mountains to get it right. We know you have a choice! N. IRELAND, IoM, Highlands & Islands CI - May take a day or two longer than Mainland deliveries, to avoid carrier surcharges.