Frequently Asked Questions

We have compiled a page to cover some of the most common questions we get asked. It also covers some tips and guides to making the right purchase for you.

 
Colour Swatches

We appreciate that it is hard to be sure whether the colour you are viewing on your monitor is exactly what you are looking for. We therefore have colour swatches available. Click here to view colour swatches

 
Feedback

If you have a query or issue with an item, please contact us first before leaving feedback.

Most problems can be resolved quickly and without issue.

Feedback is automatically left upon the receipt of feedback from the buyer, in the first instance. This helps us ensure the transaction has completed successfully.

Unpaid Item Disputes will be opened upon non payment of items within 7 days of purchase. If you have an issue with the purchase or payment of your item please email or call us.

 
Save On Delivery Charges
Buy More, Save More  - We have a maximum delivery charge for any amount or mixture of blinds, bedding, curtains, and curtain poles as per the delivery chart on the listing for these items.  So the more of these items you buy at the same time, the more you save on delivery. Just buy the items you need and before you pay request a total and we will combine your items and send you a new invoice with 1 delivery charge.

Delivery charges for cushion covers are £2.00 for the 1st and 50p for each additional to a maximum delivery charge of £4.99

 
Measuring Guide

Follow our simple measuring guides for all types of blinds, curtains and curtain poles.

BLIND MEASURING GUIDE
Before you start:
There are 2 ways of fitting your blind: inside or outside the window recess.

You will need:
Pen or pencil
Paper
Metal tape measure (cloth or plastic tape measures can stretch)
We recommend you use centimetres.

FITTING OUTSIDE THE RECESS:
1. measure the width of the area that you want your blind to cover in centimetres - We recommend you have a 5cm overlap either side (whenever possible)
2. measure the drop of the area that you want your blind to cover in centimetres
We recommend the blind is fitted 5cm above the window.
You now have your width x drop size for your blind.

 

FITTING INSIDE THE RECESS:
1. measure the width inside the recess wall to wall in 3 places, make a note of the smallest measurement
2. measure the drop inside the recess lentil to sill, make a note of the smallest measurement
You now have your width x drop size for your blind.


IMPORTANT CONSIDERATIONS
Width measurements are always quoted followed by drop measurements
Eg: 120cm x 160cm is 120cm wide x 160cm drop

You may need to round up to the nearest standard blind size as you can trim most blinds down to exact size. (eg if your measurement is 117cm you would need to round up to a 120cm wide blind)

Roller blind width measurements include the fittings which are at either end. The material on a roller blind is always slightly narrower than the width measurement stated (approximately 1.5cm either side).

Blinds can be lowered to the required length once fitted, therefore the drop size must be a minimum of the drop measurement, but can be longer.

If your window recess less than 7cm deep you may not be able to fit inside the recess

If your window opens inward you may not be able to fit inside the recess as the top of the blind may restrict your window opening

The head rail on Venetian and roman blinds is exact, you do not have to allow for fittings.

CURTAIN POLE MEASURING GUIDE

Before you start:

You will need:
Pen or pencil
Paper
Metal tape measure (cloth or plastic tape measures can stretch)
We recommend you use centimetres.

MEASURING:
measure the width of the window allowing an additional 20cm overlap either side (whenever possible), however the overlap is personal choice so can be more or less.
We recommend the pole is fitted 10cm to 15cm above the window.

IMPORTANT CONSIDERATIONS
If the pole you are buying is a telescopic pole it will come in 2 parts. The 2 poles should join at the centre this allows the curtain rings to run smoothly. The join will be covered by a centre bracket if one is supplied.

CURTAIN MEASURING GUIDE

Before you start:

You will need:
Pen or pencil
Paper
Metal tape measure (cloth or plastic tape measures can stretch)
We recommend you use centimetres.

MEASURING WIDTH:
Measure the pole or track width.
If your track has a centre overlap you need to measure the overlap and add it to the track width.
This will give you the width of the curtains needed.
Eg: If your curtain pole measures 229cm you will need a 229cm wide pair of curtains


MEASURING DROP:
Measure from the bottom of the curtain ring if you have a curtain pole, or the top of a curtain track. If the pole or track has not been fitted then you should allow an additional 15cm to 20cm.
Curtains can be hung:
to the floor, we recommend you allow 1cm above the floor to ensure they do not drag
to a window sill, we recommend you allow 1cm above the sill to ensure they do not drag
to below the window sill, we recommend 15cm to 20cm below the window sill, if you have a radiator under your window we would recommend at least 2cm above the radiator.

Measure in 3 places and use the shortest measurement.

IMPORTANT CONSIDERATIONS
If your track has a centre overlap you need to measure the overlap and add it to the track width.
Measurements are for each curtain, so for a 229cm wide curtain both curtains will be 229cm wide, however you need to allow for the gathering of material which will reduce the curtain by upto half and therefore will fit half the window.

 
Measurement Conversion Table (inches to centimeters)
The following table is a quick reference guide to getting the right size blind for you. Please feel free to get in touch with us if you need any help and advice on picking the right size for you. View our contact details

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