Due to this Dogstone item being made to each clients specific details given by Email returns are not possible. Full advice will be given to ensure your purchase is perfect to your requirments. Jewellery brought will be sent within two weeks of payment allowing us to hand make your item. All winning bids MUST be paid for or a negative feedback will be given. PAYPAL, POSTAL ORDER, BANK TRANSFER AND CHEQUE PAYMENTS. Any questions you have can be answered by Email on a daily basis. Thanks Dogstone