Order Cancellations. Full refund is only applicable to items ordered at full price. Any auction, promotional price, best offers does not apply as well as made to measure. Only items which are ordered at full price are eligible for full refunds. Item should be in new condition with tags on, in other case only exchange will be processed. Order cancellations must be made by email or in writing, quoting your order number, within 7 working days of the day after you receive the goods. Please read the Return or Exchange an item section below. Return or exchange an item If you are not completely satisfied with your purchase, simply return the item/s to us in their original condition* within 14 days of receipt. We will issue a full refund (excluding original delivery charge/restocking ebay fees 5%) on receipt, or exchange the item for a different size / colour if preferred. Some products are non-returnable in lingirie due to hygiene. Please note: The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility. The parcel can take up to 7 working days to be returned to our Warehouse, unless sent via special delivery. Please enclose your contact number on the enclosed invoice and send both the invoice and parcel to the address within the invoice. Faulty Items...If the item you received is faulty, please follow the above instructions and mention the problem with the returning item. If the item you received is not what you originally ordered, please send it back and we will reimburse the postage costs and send the right item (once we receive the orignal back). This returns policy does not affect your statutory rights. *Note: when trying on items of clothing, please ensure that you are not wearing perfume / aftershave or a deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging/tags with any enclosed documentation. Corset care guidelines: Avoid tight lacing unless you are sure its a right size (do not apply any unnecessary force unless you are sure its a right tag size inside (which you origanly ordered or we suggested) any more queries please contact us abcleathers@hotmail.com Retrun address ABC PO BOX 9068 GL NORTH OFFICE GLOUCESTER GL1 1WQ UK For exchange/return please send the item back by recorded delivery enclosing your item number,required size, contact number. please contact us for excahnge fee as each item weight different. Thanks Leatherotics 0800 195 9941