1.  Free postage

Free postage is for Mainland UK only but excludes postcodes:

• PH19-44
• PA20-88
• IV
• KA27 & 28
• KW
• HS
• ZE 

It also excludes:

• Isle of Wight
• Scilly Isles
• Isle of Man
• Channel Islands
• Northern Ireland
• Southern Ireland
• Europe is also excluded from free postage. 

Please use the shipping calculator in the ‘shipping’ section, just under the description, for an accurate postage quote BEFORE placing your order as some countries vary and can be very expensive.

2.  30 day money back Guarantee

If you are not happy with your product you can call us on 01438 311223 within 30 days of receipt and we will collect it for a full refund.  The free collection offer is for Mainland UK only.  It excludes postcodes:

• PH19-44
• PA20-88
• IV
• KA27 & 28
• KW
• Islands
• HS
• ZE
• Isle of Wight and Scilly Isles
• Ireland (north and south)
• Europe

We can still collect from you but you will be refunded minus a reduced collection fee.  Please obtain a quote before placing your order.

In order to qualify for the 30 day money back guarantee you must adhere to the below:

1. You must take care of the product and ensure it is returned to us in a condition we can resell it as new, and it must be in its original packaging.  Failure to do so will result in the refund being minus a 30% surcharge. 

2. All nutritional supplements must be unopened and unused.

3. All Horseware rugs should be tried on the horse over another rug for hygiene reasons, and returned to us free from hairs and dirt.

4. Camping items such as tents should be rolled and folded to how they were received, all guy ropes detached and bound together, and pegs should be cleaned of any mud.

5. You must enclose a copy of your receipt in an envelope and attach it to the package stating your reason for return.  Failing to do this will delay the process for your replacement/refund.


3.  Courier Deliveries

Your order will be dispatched the day after you pay for your order (excluding weekends & public holidays) and delivered the following day to UK Mainland addresses.

Next Day exclusions include:

• Northern Ireland
• Southern Ireland
• Isle of Wight
• Scilly Isles
• And Scottish postcodes:
• PH19-44
• PA20-88
• IV
• KA27 & 28
• KW
• HS
• ZE

These take approximately 2-3 days from dispatch.

Europe takes approximately 2-6 days from dispatch. 

Payments made by cheque will not be dispatched until 7 working days from when the cheque is banked.

The only countries in Europe we deliver to are: 

• Germany
• France
• Austria
• Netherlands
• Luxemburg
• Sweden
• Denmark
• Spain
• Hungary
• Italy
• Poland
• Finland
• Norway
• Sweden

NOTE:  We do NOT ship to any European islands. 

Although we will endeavour to deliver to the UK Mainland within 3 working days (excluding weekends & public holidays) of receipt and completion of your order, delays are occasionally inevitable due to unforeseen factors. Gridstop Ltd T/A Cyber Checkout shall be under no liability for any delay or failure to deliver within estimated timescales.

Shipping costs will vary according to size, weight and location. Please use the shipping calculator provided to check the cost before placing your order.

a.    It is the customer's responsibility to supply Gridstop Ltd T/A Cyber Checkout with the correct shipping information. Gridstop Ltd T/A Cyber Checkout shall be under no liability for any postage costs if the wrong delivery information has been supplied.

b.    All items delivered require a signature. If a signature is obtained from any person other than the named customer at the specified delivery address, the named customer is still responsible for the item and any charges associated with it.

c.    You will receive an email stating when your parcel has left us giving you your tracking number, the courier it has gone with, and a link to their website so you can check to see if there are any delays.  If you have not received your item within 48 hours (Mon-Fri) of receiving the email please contact us by telephone on 01438 311223. 

d.    When you receive your item/s from the courier it is VERY IMPORTANT to ensure that the packaging of your goods is checked and in good condition BEFORE signing the delivery note. If the couriers attempt to deliver a parcel with damaged or open packaging PLEASE REFUSE IT and instruct the driver to return it back to us, or write the words DAMAGED where you would normally sign your signature.  Please call us immediately on 01438 311223 so we can arrange for a new item to be sent to you.

e.    If the courier has attempted to deliver your item and has left a card you must contact the couriers direct within 3 days of the card being left.

f.     Heavy items such as large swimming pools, games tables etc may require assistance at point of delivery for help with unloading and carrying the item to your property. 

g.    The point of delivery is the nearest point of your property boundary that can be reached by the driver. The driver cannot be expected to carry the parcel within your property, i.e. to your front door or any other location. In certain circumstances when access to your property by the delivery vehicle is restricted, then the point of delivery will be the closest that the driver can reach with his vehicle.

h.    We cannot be held responsible for non delivery of items if the delivery address given is not correct or incomplete (i.e. no house name or number/street details etc). If this is incorrect or incomplete the item may be returned to our distribution warehouse by the courier.

i.    All items will be dispatched to the address you supplied to Gridstop Ltd T/A Cyber Checkout.

j.    Couriers in Norway are to Business Addresses only.  We are unable to dispatch goods Norwegian Residential Addresses.

4.  Refusing a Delivery

a.   Under the distance selling act you have the right to refuse/return an unwanted item within 7 days.  The 7 day period starts on the day after delivery.  You will be liable for the return postage but we will credit you the original postage.

b.   If you have received a faulty or incorrect item, you must notify us within a reasonable time of receipt.  We will then arrange to collect and replace the item within the usual timescales as indicated in the terms of delivery.  

5.  Pricing & Payment

a.   All prices include VAT at the applicable current rates but exclude delivery charges.

b.   No item will be dispatched until full payment has been received and cleared by the bank. For this reason electronic means of payment are preferred.

6.  Contacting Customer Services

For all enquiries including dispatch, delivery and after sales service please contact the      Customer Service team on 01438 311223 for urgent attention, or email: customerservices@cybercheckout.com
Customer Service Lines are open Monday to Friday 10am – 5pm, we do however sometimes turn the phones off for staff training and to catch up with high volumes of emails.  

7. Our Head Office Address:
Gridstop Ltd T/A Cyber Checkout, Stevendale House, Primett Road, Stevenage, Herts SG1 3EE.

8. Privacy Policy (Updated 30th October 2008)

Gridstop Ltd T/A Cyber Checkout aims to operate in accordance with the Data Protection Act 1998. We do not supply customer information to third parties. We will only use your email address to contact you in relation to an enquiry you have made, in the event that a problem arises, for administrative purposes, or operational reasons relating to our service. We may occasionally email you with details of new services or offers.

You can check the information that we hold about you by emailing us. If you find any inaccuracies we will correct them promptly or delete you from our database. The personal information that we hold will be held securely in accordance with our security policy and the law.

Gridstop Ltd T/A Cyber Checkout does not store, process or transmit any cardholder data on merchant premises, but relies entirely on third party service providers to handle these functions.
If you have a query regarding privacy, please contact us.