Returns and Refunds

Orders may be cancelled up to seven working days after the day your order has been delivered. Credenza Direct will exchange or refund the full price of the product purchased from us less any collection charges unless the goods are faulty in which case a full refund will be issued. To arrange a return or refund please send an email to ebay@credenzadirect.co.uk leaving details of the product, any order numbers and the reason for the exchange or refund. We would be grateful if you could return the product with its original packaging.

In the case of faulty products we will offer a repair, exchange or refund as appropriate and in accordance with your legal rights.

THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS.

Faulty or damaged products

Please check the condition of your goods before signing. If the goods/packaging is damaged, please sign as 'damaged' only.

If your product arrives faulty or damaged please email us at ebay@credenzadirect.co.uk with any order numbers, details of the product and a brief description of the problem.  We may offer repair, exchange or refund in accordance with your legal rights.

Product Colour Presentation

Whist we try to ensure accurate colour representation, please be aware that the photographic process and variants in colour tones of computer screens may sometimes alter colour of product. All of our photography is close representations of actual products, and therefore colour variance between viewed on screen and actual product may occur, and should not be taken as a product fault.