What is your delivery lead time?

Once we have payment you should receive your product within 7 working days.

Where will you send my order?

We will send the address registered on the ebay account unless you send us an e-mail specifying an alternative address.

What payment methods can I use?

We accept paypal, credit/debit card and cheques.

To pay by credit/debit card please advise us and we will call you on the contact number you provide to take your details.  Never email your card details to us.

To pay by cheque please make it payable to "Credenza Wood Products Direct Limited" and send it to:  50 Dover Road, Wanstead, London, E12 5EA.

How do I access my radiator valves once the radiator cabinet is fitted?

Most of the cabinets can be left free standing but for added stability you may wish to fix it to the wall using the fixing kit supplied.  Access to the valves is achieved by lifting the cabinet from the wall.  Alternatively some of our range of radiator cabinets have removable front panels.

Which radiator cabinets have removable fronts?

Our Georgian range have removable front panels and our Henley range has hinged opening doors.

Are the grilles supplied with the radiator cabinet?

Yes.  All cabinets are supplied with a decorative grille or front panel.

What is MDF?

Medium Density Fibreboard (MDF) is made by bonding wood fibres together under high pressure.  These are then pressed into boards.  The result is a smooth-surfaced board which has an even texture throughout.  It is very economical as it uses all the waste wood, even the tree bark, from normal timber production.

How do I paint my MDF radiator cabinet?

Our unfinished MDF radiator cabinets are easy to paint.  Gently sand any rough edges using fine grade sandpaper.  Remove any dust with a soft damp cloth.  Then coat with primer before applying your chosen colour.  As with all woodwork, it is strongly recommended that you wear a mask and work in a well-ventilated area.

What is wood veneer?

A veneer is a thin layer of a material, in this case wood, which is used to cover another material, for example MDF, to create a solid wood effect.  The advantage is that a veneer is less costly than solid wood and is not as heavy.